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And you may have to switch to the Desktop download program to fix it.   Or maybe you don't need to even file a return.  Did you get a W2 or 1099 for work?  You don't have to file if you only have W2 income under 14,600 but you can file to get back any withholding taken out in boxes 2 or 17. But you don't get boxes 4 or 6 back. If you got a 1099Misc or 1099NEC you have to file it as self employment income no matter how small the amount.   How to finish a return you started online https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/01/26322    

CO-OWNING A HOME   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/deduct-mortgage-interest-co-owned-home/L6yLU1kKI_US_en_US?uid=lrv7xcw2     https://turbotax.intuit.com/tax-tips/home-ownership/buying-your-first-home/L5QxJLcQT  https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/bought-house-deduct/L4X2xnsdz_US_en_US?uid=m6cuvbpg   Go to Federal> Deductions and Credits> Your Home to enter mortgage interest, property taxes, and mortgage insurance that you paid in 2025   You should have a 1098 from your mortgage lender that shows this information.  Lenders send these in January/early February or you may be able to import the 1098 from the lender’s website.     Home Ownership There is not a first time home buyers credit on a Federal return. That ended in 2010. If your state has such as credit, you will be able to enter it when you prepare your state return.   Buying a home is not a guarantee of a big refund.  Your deductions for homeownership combined with your other deductions (if any) must exceed your standard deduction to change your tax due or refund. If you purchased your home late in the year, you do not even have a full year of home ownership deductions.   Your closing costs on your new home are not deductible except for prepaid interest, prepaid property tax or loan origination fees.  There are no deductions for appraisal, inspections, title searches, settlement fees. etc.   Your down payment is not deductible.   Your homeowners insurance for fire, hazard, flood, etc. is not deductible for your own home.   Home improvements, repairs, maintenance, etc. for your own home are not deductible.  (With possible exceptions for certain energy credits) (BUT——do make sure you keep careful written records/invoices, etc.  of any improvements you make to the home for someday when you sell it.)   Homeowners Association  (HOA) fees for your own home are not deductible.     HOMEOWNERSHIP DEDUCTIONS   It is very hard for a lot of people to use itemized deductions now that the standard deduction is so much higher.  Your home ownership may not have any effect on your tax due or refund, especially if you purchased the house late in the year.   Standard Deduction Your itemized deductions have to be more than your standard deduction before you will see a change in your tax owed or tax refund.  The deductions you enter do not necessarily count “dollar for dollar;” many of them are subject to meeting  tough thresholds—medical expenses, for example, must meet a threshold that is pretty hard to reach.  The software program uses all the IRS rules that apply to the expenses you enter, and it tells you if you have enough to use your itemized deductions or if using the standard deduction is more advantageous for you.    2025 STANDARD DEDUCTION AMOUNTS SINGLE $15,750  (65 or older/legally blind + $2000) MARRIED FILING SEPARATELY $15,750  (65 or older/legally blind +1600) MARRIED FILING JOINTLY $31,500  (65 or older/legally blind + $1600) HEAD OF HOUSEHOLD $23,625 (65 or older/legally blind + $2000)     For 2025 through 2028 there is an extra  deduction amount of up to $6000 per individual 65 or older filing Single, MFJ, or HOH which is phased out above certain incomes.  

You can go to MY INFO, click your name, go through the screens,  and when it asks if someone else can claim you as a dependent you must say YES.  However,----you are too late to to e-file your return now.  E-filing is closed for 2024 returns.  The only way to file your 2024 return now is to print it, sign and date it in ink, and mail it in.   When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.    

  Thanks @Bsch4477 !   I updated TT 2022 with the 2022 FenSens loss ($500), who went out of business.  As I have a significant capital loss and so 2022 loss is limited to $3000.   Looks like I have to update TT 2023 with this increased in carryover loss. Again, the capital loss is significant and 2023 loss is limited to $3000.   Coming to 2024, there is capital gain which exceeds these carryover. And there is where this $500 will reduce my tax due.   Just to claim this $500 loss, do I really have to file an amended TT return for 2022 , 2023 and 2024 ???  

@skramblr wrote: .....So TT is really important to that specific group that actually creates/manages/sells TT. I agree but then those folks are focused on the, " Increased.......TurboTax Live....revenue 47 percent...", and not whether a bunch of users are pissed that TurboTax desktop won't work with Windows 10.

" $2 billion out of ~$19 billion in total revenue" <-- True, but each division within the company has to justify their existence. Corporate doesn't really care about individual products, but instead that each group is making money. So TT is really important to that specific group that actually creates/manages/sells TT.

That is correct, but then it's $2 billion out of ~$19 billion in total revenue.   Further, (a) it's clear that desktop is lower margin than online and (b) what's contributing to higher revenue and margins are the services offered, such as Live Assisted and Full Service.

TurboTax  Revenue is around $2Billion, 40% of Intuit's Consumer Group's revenue. So that is significant and does demand attention from that specific branch of Intuit.  But looking at overall TurboTax Desktop sales it is around 4.5M units vs Online sales at ~35M.  So I think that probably shows why they would probably not care about Desktop sales lost to win10 customers who refuse to upgrade or use the online product.  I also think it indicates the dedicated Desktop product could go away in the next few years as more people transition to the online product. https://investors.intuit.com/_assets/_0e9364d600f1fd9b45ed44dbc2a848cd/intuit/news/2025-08-21_Intuit_Reports_Strong_Fourth_Quarter_and_Full_1266.pdf

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Correction and Clarification Regarding Rental Activity Classification   After reviewing IRS rules under IRC §469, I want to correct my earlier statement that “A taxpayer can materially participate in a rental activity and therefore be non-passive without meeting the real-estate-professional thresholds.”   That statement was (and is) incorrect.   Under §469(c)(2), all rental activities are legally passive by definition, regardless of how actively the owner manages the property. The only exceptions are: When the taxpayer qualifies as a Real-Estate Professional under §469(c)(7) (more than 750 hours per year and more than half of total working time in real-property trades or businesses); or When the activity is not considered a “rental activity” (for example, short-term rentals averaging seven days or less, or rentals providing hotel-like services). For most long-term landlords, like myself, rental income and losses remain passive. However, “active participation” allows up to a $25,000 deduction against non-passive income if AGI is below $100,000, phased out up to $150,000, with any remaining losses carried forward under Form 8582.    My earlier understanding and guidance was mistaken — material participation alone does not make a long-term rental non-passive under current IRS law.   Thanks for the help in enlightening me on this subject. 

How are you trying to “import” it?   You don’t import, you Transfer from 2024.   How did you do 2024?  You need to have the file ending in .tax2024 on your computer.   Do you have it?  Then start a new 2025 return, go up to File-New.   It should find all the .tax2024 files and ask if you want to transfer it.   If it doesn’t find the 2024 file you can browse to where it is.   How to transfer into Windows Desktop https://ttlc.intuit.com/community/entering-importing/help/transfer-last-year-s-return-to-turbotax-for-windows/00/26145   How to transfer into Mac Desktop https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-transfer-last-year-s-return-into-the-turbotax-for-mac-software/00/26062   Here's an idea.  Do you still have 2024 installed?  Try opening 2024 program and see if you can get your 2024 return to show up in it.  Go to FILE -  OPEN.  See if it is the right one.  Then save it again with a name and place you can find.  Go to File - Save As.

@Mike9241    You can dive into this with @AmeliesUncle, but the short-term rental scenario is an exception to the general rule requiring an owner to be an REP in order to avoid the passive loss rules.