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TurboTax does not have a copy of the W-2   If you cannot obtain the W-2 from your employer, then for a fee you can get a complete copy of a W-2 from the Social Security Administration - https://faq.ssa.gov/en-us/Topic/article/KA-02501   You can get a free Wage and Income transcript from the IRS - https://www.irs.gov/individuals/get-transcript

This is often caused by a data entry point that makes the software read your debt as higher than it should be. Here are some things that might be causing it and how you can fix it.   1. Look at your Form 1098 entry in TurboTax.   The issue: If Box 2 (Outstanding Mortgage Principal) is left blank or set to "0," TurboTax’s worksheet may miscalculate and assume the limit needs to be entered manually. The Fix: Ensure Box 2 has your actual principal balance (around $300,000). If it’s already there, try deleting the 1098 entirely and re-entering it manually. Do not import it from your bank, as that sometimes carries hidden formatting errors. 2. Since you are using the downloaded software (not the website), you can break the loop instantly:   Click Forms in the top right corner. In the list on the left, find the "Tax & Int Wks" (Tax and Interest Worksheet). Look for the Mortgage Interest Limited Smart Worksheet. You can manually check No here. This should clear the error and allow you to e-file. 3. Did you happen to have two 1098s for this same loan (e.g., your mortgage was sold to another servicer mid-year)?   TurboTax often adds the principals of both forms together. If it sees two forms with a $300k balance, it thinks you have $600k in debt. If you also have a spouse filing separately or other factors, it might trigger the "limitation" flag. The Fix: If you have two 1098s for the same debt, many experts suggest combining them into one entry. Total the interest, use the year-end principal, and use the original loan's start date.  

Thank you. Answers to questions below: Are you the student or parent: PARENT Is the  student  the parent's dependent.: YES Box 1 of the 1098-T: $10783 box 5 of the 1098-T: $1520 Any other scholarships not shown in box 5:  NO Does box 5 include any of the 529/ESA plan payments (it should not):  NO Is any of the Scholarship restricted; i.e. it must be used for tuition: NO Box 1 of the 1099-Q:  $17800 Box 2 of the 1099-Q:  $8640 Who’s name and SS# are on the 1099-Q, parent or student (who’s the “recipient”)?:  PARENT Room & board paid.: $6997 Other qualified expenses not included in box 1 of the 1098-T, e.g. books & computers: $1686 How much taxable income does the student have, from what sources: $12500 from a summer intership Are you trying to claim the tuition credit (are you eligible)? - YES Is the student an undergrad or grad student? UNGRAD Is the student a degree candidate attending school half time or more? YES To clarify: 529 distribution was $17800. Tuition+Room/Board+Books/Computer MINUS scholarship = $17945. So as far as "claiming the tuition credit" the most we could claim is 17945-17800 = $145. Turbotax seems to be trying to categorize about half of the 529 distribution as taxable income in order to maximize the AOTC credit, but it would be far better if it did not even try to apply this credit: REFUND w/ NO education expenses reported (1099-Q qnd 1098-T not entered): $1880 REFUND w/ 1099-Q and 1098-T info entered: $1435 (includes $528 AOTC credit)

If the town tax and school tax are a percentage of the value of your home, then they are real estate tax. Real estate tax is commonly referred to as property tax, including in TurboTax. Real estate tax is not the same as "personal property" tax.  

Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

Where are you seeing those amounts?   Are you seeing the amounts on the actual tax forms or are you looking at that "summary" at the end that nets out the difference between a tax due and refund?  Or which adds two refunds?   Users often become confused by the summary.

@DaveF1006 Thank you. I have a couple remaining comments: First, since the only way I can prepare my taxes in accordance with applicable law is to use the TurboTax override function, can I get some assurance that doing so will not void TurboTax's "100% accurate calculation guarantee"? If you can't help me with that, can you direct me to someone who can? Second, I hope I can still e-file with this override, although I see some indications that it won't work. That would significantly impair the value of my purchase. I am a long-time TurboTax customer, and I would be very disappointed. Maybe disappointed enough to look elsewhere for tax software. Third, I completely agree with @newusernameagain that this situation is not unusual. How do I know? Because TurboTax handles the situation adequately in its Pennsylvania state filing program (and possibly others). If TurboTax prepared for this situation in one state, what possible excuse can there be for not preparing for it in the others? Fourth, would you please elevate this situation so that your software developers can deal with it? This is a bug. TurboTax should fix it. (I realize none of this is your fault.)

I appreciate the quick response. However, you've repeated the same information that was already in this thread. My question is specific - I did NOT file an extension, I simply made estimated tax payments. TurboTax is assuming that estimated taxes are paid WITH an extension.   Where do I enter the estimated payments if I did NOT file an extension?

Some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.  We're currently investigating this issue. We'll inform you once the program is updated.

Living away at  school is considered to be a "temporary absence" from home.  You claimed your child as a dependent and were able to say she lived at home.     Although she earned income in TX while she was a student, she is subject to paying state tax for the state she "lived" in--which is CO because she is being claimed.   She will need to prepare a part year CO return.