All Posts
March 19, 2026
5:20 AM
No.
If you are using TurboTax Online, you cannot prepare and file a tax return for another person using an existing TurboTax account. You'll need to create a new account, distinct from the acco...
See more...
No.
If you are using TurboTax Online, you cannot prepare and file a tax return for another person using an existing TurboTax account. You'll need to create a new account, distinct from the account you used to file the first return.
If you are using TurboTax Desktop, you can start a new return by clicking on Start a new return on the Welcome page of TurboTax.
Please read this TurboTax Help topic on how to start a new tax return for another person.
March 19, 2026
5:18 AM
Is this something Turbotax is working on fixing?
March 19, 2026
5:17 AM
@johanna_anderson You do not subtract box 11 on the 1099-INT form. Those $$ refer only to box 1.....and box 1 are taxable $$.
March 19, 2026
5:17 AM
Yes, you can request a refund for a TurboTax product by taking the steps listed in our help article, How do I request a refund for my TurboTax product?.
March 19, 2026
5:16 AM
Thanks for the reply but it seems like a lot more work for me for something that is obviously a Turbotax program error.
March 19, 2026
5:16 AM
Duplicate message
March 19, 2026
5:16 AM
To request a refund, see the following article: How do I request a refund for my TurboTax product?
March 19, 2026
5:14 AM
No. You have to create a new account with a new User ID and a new email address if you are using the TurboTax online editions.
Go to this website and click on Sign up to start a new account - htt...
See more...
No. You have to create a new account with a new User ID and a new email address if you are using the TurboTax online editions.
Go to this website and click on Sign up to start a new account - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/
March 19, 2026
5:14 AM
Yes. Her pension, if from a private employer or occupational pension, will count as income in determining whether or not you can claim her as a qualifying relative or not. However, you do NOT inclu...
See more...
Yes. Her pension, if from a private employer or occupational pension, will count as income in determining whether or not you can claim her as a qualifying relative or not. However, you do NOT include her income on your return even if you can claim her as a dependent. If she has taxable income, she will need to file her own return. NOTE: If the pension from the UK is paid by the UK or its political subdivisions or local authorities, it is treated like social security.
If you are not able to claim her as a dependent, even though your name is on the 1095-A, it will need to be added to her return as well. If you are both listed on it, you will both add it to each of your returns and then select that you shared this policy with another tax payer, then walk through the steps for shared allocation percentages. You can choose 50% or any number from 0-100% as long as the number on both returns adds up to 100%.
Since your mother is from the UK, what is her Residency status? Is she a US Citizen that came back home or is she a Resident Alien or Non-Resident Alien? If she is a non-resident alien, she would need to file a form 1040-NR which TurboTax does not support. However, this can be filed with our partner Sprintax.com. Also, if she is a non-resident alien, even if she does fall below the income limits, you would not be able to claim her as a dependent on you return.
To claim someone as a Qualifying Relative, they must be:
Your child ( including step children, adoptive children and foster children) or a descendent of them
Your sibling (including half siblings) or a child of your sibling or a sibling-in-law
Your parent or grandparents, including step parents and in laws
Any other person that lived with you for the entire tax year
Not a qualifying child of another taxpayer
Someone that you provided over half of their support for during the tax year
A US Citizen, or resident of Canada or Mexico
Have a valid social security number
Has less than $5,200 in income (not counting nontaxable social security)
March 19, 2026
5:10 AM
Can I file my son's return using my user ID with turbo tax?
Topics:
March 19, 2026
5:10 AM
attempting file since 3/6/26 getting message: transmission didn't go through; could not e-file return why?
Topics:
March 19, 2026
5:09 AM
I have foreign taxes totally over $300. They are from multiple countries. Turbotax Deluxe allows me to list the countries, but when I go to fill in the amounts, it only lets me fill in the amount f...
See more...
I have foreign taxes totally over $300. They are from multiple countries. Turbotax Deluxe allows me to list the countries, but when I go to fill in the amounts, it only lets me fill in the amount from 1 country before erasing it all and starting over. I used to be able to go to form 1116 and fill it in manually. I don't know how to do that now. I've been a loyal customer for years, but perhaps it's time for a change.
March 19, 2026
5:09 AM
@sduncan2436 asked: "Where is my 2024 refund of 4971?" What message do you see at the IRS "Where's My Refund" tool when you choose tax year 2024? You will also need your SSN, filing status, an...
See more...
@sduncan2436 asked: "Where is my 2024 refund of 4971?" What message do you see at the IRS "Where's My Refund" tool when you choose tax year 2024? You will also need your SSN, filing status, and the refund amount from your 2024 Form 1040, Line 35a. Look at the actual return to get the proper figure to use. https://www.irs.gov/refunds
March 19, 2026
5:00 AM
Hi, I was charged for TurboTax Live Expert Assist, but I never used any of the expert features — no calls, chats, or review. I didn’t realize I was upgraded to that version and just completed my retur...
See more...
Hi, I was charged for TurboTax Live Expert Assist, but I never used any of the expert features — no calls, chats, or review. I didn’t realize I was upgraded to that version and just completed my return on my own. I only needed to file with investment forms (stocks/crypto), but I didn’t use any expert help. Is it possible to get a refund or adjust my price to the regular Premium version instead
Topics:
March 19, 2026
5:00 AM
Hi, I was charged for TurboTax Live Expert Assist, but I never used any of the expert features — no calls, chats, or review. I didn’t realize I was upgraded to that version and just completed my retur...
See more...
Hi, I was charged for TurboTax Live Expert Assist, but I never used any of the expert features — no calls, chats, or review. I didn’t realize I was upgraded to that version and just completed my return on my own. I only needed to file with investment forms (stocks/crypto), but I didn’t use any expert help. Is it possible to get a refund or adjust my price to the regular Premium version instead
Topics:
March 19, 2026
4:58 AM
Thanks.
March 19, 2026
4:58 AM
Yes, it can. If you had to ID Verify, the IRS website says it can take "up to 9 weeks" after ID verification to process the return and receive a refund. But it doesn't always take that long. It ...
See more...
Yes, it can. If you had to ID Verify, the IRS website says it can take "up to 9 weeks" after ID verification to process the return and receive a refund. But it doesn't always take that long. It says "up to." In other words, there's no good way to know. If it takes longer than 9 weeks, you can phone them to check on the delay.
March 19, 2026
4:57 AM
The 2nd screenshot with the entries on the 1099-DIV looks standard way to do it, that should be driving the amount of non-AZ muni interest added to your return. You don't need to enter every state j...
See more...
The 2nd screenshot with the entries on the 1099-DIV looks standard way to do it, that should be driving the amount of non-AZ muni interest added to your return. You don't need to enter every state just states not taxable in AZ (note this may include territories like Puerto Rico etc) and the rest as "Multiple States". But check the total on your AZ return, there can sometimes be an issue with that 1099-DIV screen. I'm not familiar with AZ but looking at instructions below for Form 140 - to me it's looks like this is not included in your return, it's for your records in event of an audit so you probably have some latitude - I certainly wouldn't list each state here, or you could list the fund name(s). You can check the PDF for "return only" to see if this schedule is in there for peace of mind. Certainly keep the statements and supplemental info with the state % breakdown you used. https://azdor.gov/forms/individual/form-140-arizona-resident-personal-income-tax-booklet If you received tax exempt interest from municipal bonds, keep a schedule listing the payors and the amount received from each payor for your records. You should also keep supporting documents for amounts received from Arizona municipal bonds that are exempt from Arizona income tax. These may be items such as bank statements, brokerage statements, etc.
March 19, 2026
4:56 AM
Topics: