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Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

If TurboTax is not letting you continue, you can try the following: Go out of your program and go back in. Clear your cache and cookies. Try a different Web Browser. If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates". If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.   @TiffTT 

Based on the screenshot you shared, the checkbox is for the Illinois EITC.  The qualifications for the Illinois EITC are different than the qualifications for the EITC on the Federal return.  You may qualify for the state EITC when you did not qualify for the Federal EITC.   The error condition is asking you to check the box so that it can be determined if you qualify for the Illinois EITC.  If you do qualify, then your refund/balance due for your state will be affected.  TurboTax is trying to be sure you are claiming every credit that you may be qualified to claim to get your best possible results.   Checking the box does no harm.  It then allows the program to determine if you meet the qualifications for the state EITC.   To learn more, see the following information from the Illinois DOR:   How do I qualify for the Illinois EITC?   @dgsimm 

If you choose a year, what happens when you click Continue? Does this clear the error or bring up more questions?   We were unable to reproduce the experience you have seen. If you're not able to clear this page, it would be helpful for us to have a TurboTax ".tax2025" file to test this issue further.   If you would be willing to send us a “diagnostic” file that has your “numbers” but not your personal information, please follow these instructions:    In TurboTax Desktop, open your return and go to Online in the TurboTax header. (On a Mac computer, choose Share or Help.) Choose Send Tax File to Agent. You will see a message explaining what the diagnostic copy is.  Click Send on this screen and wait for the Token number to appear. Reply to this thread with a screenshot of your Token number (this avoids Community filters for numbers with a dash) and tag (@) the Expert requesting the token from you. Please include any States that are part of your return - this is VERY important. We will then be able to see the same experience you are having. If we are able to determine the cause, we'll reply here and possibly provide you with a resolution. 

HR Block is showing 4562 on hold til 2/27 and someone posted in another thread that they tried switching to HRB but couldn't file with that either.  IRS released instructions on 2/11 was one reason for the latest shift for final certification.  Communication and transparency of s/w readiness should certainly be improved, but it's also been clear for a while this would be a challenging tax season.  

You will not need to include the 1099-C in your return.  It may need to be reported in her estate's return on Form 1041.  I am sorry for the death of your wife.     Topic no. 431, Canceled debt – Is it taxable or not? Publication 4681 (2025), Canceled Debts, Foreclosures, Repossessions, and Abandonments  

The projected availability date is now 2/25/26. Use this tool to stay up to date on availability of forms such as 1040X, as the projected dates of availability may change: Tax form availability   Here is some more information on filing amendments: How to File an Amended Tax Return with the IRS

Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

@jcberardo    Well...if you are using a Windows PC, you could try the Manual Update (link below).  You download and install that and it will fix many, but not all issues.   It take time to install, so you really need to be patient.   Manually Update TurboTax for Windows Software

Thank you for the answers and how to access the IRS info, BUT I never intended to sigh up for the advance availability.  I'm pretty sure I declined that offer and now it seems its been added to my expenses for preparing my taxes!!!