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Did you forget how to access your online account?     Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery  

@Caruiz   You don’t have to pay the $50 fee.  It is optional.  That is only if you want the Turbo Tax fees deducted from your federal refund.   You can pay the fees upfront with a credit card and avoid the Extra Refund Processing Service charge.   And you may even get your refund faster since it doesn’t need to go through the third party bank to take the fees out.    Remove Pay with Refund fee https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbotax-online-and-change-my-payment-method/00/25880   How to review your fees https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

What TurboTax product did you purchase?   Did you purchase the 2023 desktop download?   You cannot use online software for a 2023 return.  The online software can only be used for 2024.    You have to download the 2023 desktop software to the hard drive of your own full PC or Mac and use it from your own computer.   A 2023 return has to be filed by mail; it cannot be e-filed.   HOW DO I GET STARTED WITH TT DESKTOP   https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m5zp8c5h  

It’s such a scam. They charge me an additional $89 plus a $50 service fee, which is almost half of what my taxes return is supposed to be. I believe that we should file a class action lawsuit against TurboTax for this kind of corruption and misbehavior  to loyal customers that have been to filing their taxes with them for years and years. 

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:   TurboTax Online: Sign into your online account. Locate the Tax Tools on the left-hand side of the screen. A drop-down will appear. Select Tools On the pop-up screen, click on “Share my file with agent.” This will generate a message that a diagnostic file gets sanitized and transmitted to us. Please provide the Token Number that was generated in the response. TurboTax Desktop/Download Versions: Open your return. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” * This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us. Please provide the Token Number (including the dash) that was generated in the response. *(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)   @NYtoFL   

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:   TurboTax Online: Sign into your online account. Locate the Tax Tools on the left-hand side of the screen. A drop-down will appear. Select Tools On the pop-up screen, click on “Share my file with agent.” This will generate a message that a diagnostic file gets sanitized and transmitted to us. Please provide the Token Number that was generated in the response. TurboTax Desktop/Download Versions: Open your return. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” * This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us. Please provide the Token Number (including the dash) that was generated in the response. *(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)  @user17520027955  @doubleAA 

I have the TurboTax 2020 Business installed. I forgot and apparently did not download the State version in 2020. Is there a way to still download the state and install it into my 2020 TurboTax Business?