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There must be more to the story.  Please explain what you mean by "refusing?"   Or do you mean you efiled the state return, and it was rejected by the DOR until you correct something?  If that's what you mean, please post the rejection error code or message and someone familiar with Massachusetts will hopefully be able to comment.

"my tax returns said...."   What are you referring to?  Where did you see that date?   If that was the date displayed by TurboTax after you filed your return, that is an estimate. What is showing at the IRS "Where's My Refund" tool? https://www.irs.gov/refunds   If the date came from the IRS tool, and if they have sent the funds, there's a lot of variation in receiving banks as to when it posts to one's account.   Also, is your refund supposed to go directly from the IRS to your bank account, or did you choose an add-on feature such as "pay fees out of refund" or "Up to 5 days early" offer or Refund Advance?   Those add-on options use a third-party bank to first receive the funds , then that intermediary bank sends the rest to your account in a second direct deposit.  

Same problem here. Hope they fix this soon because it sure would be nice to have that refund sooner rather than later. After my fiasco trying to initially use the online version this is just additional aggravation caused to me by TurboTax. I spent 2 hours trying to figure out how to edit my state taxes after I entered the review process only to find out you cannot in the online version. So I purchased the desktop version only to run into this bug which caused me another couple hours trying to figure out what was wrong. I started my taxes several days ago and should have been finished and filed in just a few hours instead I have spent hours trying to figure out what I was doing wrong only to find out both times that it was not my fault but was because of TurboTax's incompetence.