turbotax icon
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

All Posts

If you received a refund on your 2024 state tax return it may be taxable on your 2025 federal tax return if you itemized deductions on your 2024 federal return and received a tax benefit from state t... See more...
If you received a refund on your 2024 state tax return it may be taxable on your 2025 federal tax return if you itemized deductions on your 2024 federal return and received a tax benefit from state taxes as an itemized deduction on Schedule A.   When you enter Form 1099-G showing your 2024 tax refund from Ohio, TurboTax asks questions about your 2024 state tax return to determine whether or not the 2024 state tax refund you received in 2025 is taxable on your federal return.   The easiest way to find the total payments and withholdings for Ohio for 2024 is to look at Line 17 (Total Ohio tax payments) on your 2024 Ohio Form IT 1040 tax return.   If you filed your 2024 tax return using TurboTax Online, you can view a copy of your return by going to Tax Home, then scrolling to the bottom of the page to Tax Returns and Docs and selecting 2024.
Call the agency (State Dept. of Revenue or IRS) that took the money (likely a processing error).   Find the confirmation number of your payment, a bank statement showing the previous payment clea... See more...
Call the agency (State Dept. of Revenue or IRS) that took the money (likely a processing error).   Find the confirmation number of your payment, a bank statement showing the previous payment cleared, or a cancelled check.  Be prepared to explain that the debt is already satisfied and provide the payment details.   In most cases, the IRS automatically detects the duplicate payment and mails a check to your address of record, which can take 4–6 weeks.   If the duplicate payment was made via direct debit and is recent, you can try calling your bank to stop the payment.   If the payment does not show up as a refund in a few weeks, call the IRS directly at 800-829-1040 to report the duplicate payment.   You may submit Form 843, Claim for Refund and Request for Abatement, to formally request the return of the duplicate payment.  IRS: About Form 843, Claim for Refund and Request for Abatement     If it was your state that took the duplicate payment... Search "[Your State] Department of Revenue Refund Claim" to find the specific process.
To reach out to one of our representatives, you can contact us at:: TurboTax Customer Service  
Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file
I did as well and also amended. But that’s not the point. The point is there is no documentation in the instructions or booklet. The only place this is recorded is in GA state tax code. That should h... See more...
I did as well and also amended. But that’s not the point. The point is there is no documentation in the instructions or booklet. The only place this is recorded is in GA state tax code. That should have been written in the booklet to match. That is the issue. 
When you look at the top of the screen, which version does it say you are using?  Did you try using Microsoft Edge?
Thank you!
See this community thread for related information.   Helpful TurboTax Articles: What if I can't import my 1099? How can I fix my 1099 import issue? How do I import my 1099s? How do ... See more...
See this community thread for related information.   Helpful TurboTax Articles: What if I can't import my 1099? How can I fix my 1099 import issue? How do I import my 1099s? How do I enter a large number of stock transactions in TurboTax? If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.   To fix this you need to allow TurboTax to securely retrieve your data through your browser settings: Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL. Find Local Network Access in the dropdown menu. Toggle the switch to ON. Refresh the page and attempt your import again. What do I do when my data isn't imported into TurboTax Desktop even though it says successful import in my browser? If permissions aren't the issue, one of the following factors may be at play: Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements. Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back. Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.  
To access the return, you may use the same account and user ID that you used when you prepared it. One of the most common reasons your return is missing is that it was filed under a different user ID... See more...
To access the return, you may use the same account and user ID that you used when you prepared it. One of the most common reasons your return is missing is that it was filed under a different user ID. To locate your 2025 return in your online account, try these:   Sign in to your TurboTax account using the exact user ID you used to file. Go to the Tax Home tab, start a new return by entering some basic personal info. This often "unlocks" the full menu. On the Tax Home screen, select your tax returns and documents. Click on the year 2025 and select Download/print return (PDF).   If the return is not there, use the TurboTax Recovery Tool, opening the link below: TurboTax Recovery Tool Also, you may consider to get one copy for the IRS record: IRS Transcript services for individuals  
I ask this question because in "My info" it asked "What was your military status as of December 31, 2025?" What if you left the military on December 30, 2025, well... you won't receive the free versio... See more...
I ask this question because in "My info" it asked "What was your military status as of December 31, 2025?" What if you left the military on December 30, 2025, well... you won't receive the free version of Turbo Tax. I don't understand why Turbo Tax asked this question. If you check the box "Active duty military" under "What was your military status as of December 31, 2025" another question is asked: "Did you enter or leave the US Armed Forces in 2025?" What?
The TurboTax tool is not working. It is just showing loading and I can not add documents for my invsts from Robinhoosd, from my banks etc..
The IRS uses your prior year AGI to combat fraud. Make sure you take into account the information below.   You can find your 2024 Adjusted Gross Income (AGI) by: Looking at line 11 on page 1... See more...
The IRS uses your prior year AGI to combat fraud. Make sure you take into account the information below.   You can find your 2024 Adjusted Gross Income (AGI) by: Looking at line 11 on page 1 of your 2024 Form 1040 Requesting a transcript of your 2024 tax return from the IRS. You can request your transcript online at the following link: Get Transcript Please click on this TurboTax article for more information.    Check these items as well to ensure you have the correct number.  If you:  Filed late last year after mid-November or your return was processed after that time—try entering 0. Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A). Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less. Filed with your spouse last year—you and your spouse have the same 2024 AGI. (Don’t split the AGI amount or enter  0  for one of you).   Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.    This article will give you instruction on how to print and mail your return. 
I got a notice telling me I needed to amend my state return and ended up having to pay. Spoke to tax expert and they confirmed this cap and helped me with amending it. I filed Feb 16
If you want to make changes or add a document to a tax return that has already been filed and accepted by the taxing agency, you should follow these guidelines.  You must first wait until the in... See more...
If you want to make changes or add a document to a tax return that has already been filed and accepted by the taxing agency, you should follow these guidelines.  You must first wait until the initial return is completely processed.  You will have to use the same TurboTax account that you used for the original tax return.  Once you begin your amendment, you'll see your original return.   The refund calculator will start new at $0 and only reflect the changes in the refund or tax due  Only make changes to the areas of your return that need to be corrected.  You have three years from the date you filed your return or two years after you paid the tax due (whichever is later) to file an amendment  Select your product below and follow the instructions.  Amend TurboTax Online  Amend TurboTax CD/Download 
Can you delete the form?   If you are using: TurboTax Online: see How do I view and delete forms in TurboTax Online? TurboTax Desktop: On the top right, there is a FORMS button. ... See more...
Can you delete the form?   If you are using: TurboTax Online: see How do I view and delete forms in TurboTax Online? TurboTax Desktop: On the top right, there is a FORMS button. Click on FORMS. Locate the form you want to delete. Click on the form name. Below the form, bottom left, select DELETE FORM button.  
To access the forms, you will need to purchase the TurboTax software. Even with access, you won't be able to record any data directly on Schedule 1.
As is explained in this thread by @KathrynG3 Michigan sent a letter to you with the property value on it so that you would have the numbers to fill out your tax return.  Taking the instructions direc... See more...
As is explained in this thread by @KathrynG3 Michigan sent a letter to you with the property value on it so that you would have the numbers to fill out your tax return.  Taking the instructions directly from her they are-   To find your taxable value of your principal residence online, follow these steps: Go to: Michigan Municipal Directory From there, enter your county Next, scroll and click on your city or township Enter your address Click on your name or parcel ID Scroll to General Information for 2025 and find your Taxable Value just below the Assessed Value That should solve your issue.
If you owe tax due, you have to pay it yourself by the filing deadline on April 15, 2026.      If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has... See more...
If you owe tax due, you have to pay it yourself by the filing deadline on April 15, 2026.      If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.    https://www.irs.gov/payments   https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card    https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212     https://ttlc.intuit.com/community/tax-payments/help/how-do-i-pay-my-irs-tax-due-with-a-check-or-money-order/00/26403      To apply for a payment plan with the IRS   Apply Online for a Payment Plan     You must pay your state tax due using the state’s preferred method of receiving payment.  For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0   WHAT IF I CANNOT PAY MY TAX DUE? https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-payments/pay-taxes/L8aQBCpPO_US_en_US?uid=m9iryksw