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If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

We can't give you a reason why your refund has been reduced.    But you should have received a letter from the IRS if your tax return has been changed by the IRS, or the IRS has used this money to pay off a tax debt.   If this was an offset for another debt (such as child support or student loan), the Bureau of the Fiscal Service (BFS) will send you a notice. The notice will reflect the original refund amount, your offset amount, the agency receiving the payment, and the address and telephone number of the agency. BFS will notify the IRS of the amount taken from your refund once your refund date has passed. You should contact the agency shown on the notice if you believe you don't owe the debt or if you're disputing the amount taken from your refund.    If you don't receive a notice, contact the BFS's TOP call center at 800-304-3107 (or TTY/TDD 866-297-0517), Monday through Friday 7:30 a.m. to 5 p.m. CST.   For more information: https://fiscal.treasury.gov/top/  

Are you working on a 2025 tax return in the Online version of TurboTax.  The section for 1099-Rs is not updated yet.  If you did get in, it was an exception.  Software should be updated by Jan 21, 2026.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/ Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)   If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.   Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript   For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

The "Live" experts only help with current year returns---so 2025.   A past year return cannot be e-filed; it has to be filed by mail.    When your returns were rejected you received emails with the rejection message or rejection code.  We cannot see those emails.   But--most rejections are for AGI, and you do not need AGI to mail a tax return.   You can print, sign and date the returns in ink, and mail them to the IRS and state.   You have forfeited your 2021 refund; it will not be paid now.   2022's refund will be forfeited unless you mail it by April 15, 2026.  If you owe tax due for any of those years, it is owed with late filing penalties and interest that continues to add up.   Mail each year separately; do not try to combine them in any way.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

"Supposedly" that is coming in a future update...not sure it it's the next one though (later this week). _____________________________________ AND...if you have "items" to enter, make sure you FIRST delete any Charities in your list, that  you did not use this year.   A current bug in the program is that if you enter a bunch of "item" donations in some charities, then delete any charity (used or not), then all "item" donations disappear from any charity.   That bug is being worked on too, but only recently confirmed so not sure when that's to be fixed.    

If you are referring to the license activation code for TurboTax Desktop (Download Version) there's a few reasons why your code may not be working: It can be because one digit (or more) is incorrect or you are trying to enter a code for TurboTax Online in a Desktop software (or vice-versa). The codes for TurboTax Online will not work with TurboTax Desktop and vice versa.    To find the correct License Code see the link below    How do I find my license code for TurboTax Desktop?   Make sure that you have properly installed the software and make any manual updates as needed Other helpful links:   How do I get started with TurboTax Desktop? Manually update TurboTax for Windows Software  

If you received a distribution...then YES you have to wait.  You need to enter ALL your income before filing.   IF you don't, then you need up with the later nightmare of amending sometime, but no sooner that 19 February.  An amended file cannot stop the original filing....don't go that route.