How do I submit an accuracy guarantee claim within 60 days when the most recent year you can select is 2018 ?

[VolvoGirl]

I would call in and ask for the Desktop download program so you can open your return and see form 2210 and what  Turbo Tax has on it.  And look around at all the entries, forms and worksheets.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[rtrace11]

I have been using TT for 10 years. I use the web version. And yes it should have done all that bringing forward ... thats why i was expecting it to do it right. 100% guaranteed .... and it didnt

[Critter]

And we have all given you  the ability/instructions on seeing what happened ... most likely it was NOT a program error ... 99% of the time it is a user data entry error but as you have been told you can put in for the guarantee however I highly doubt this is covered.  

[rtrace11]

Trying to understand. I used the web version and Turbotax did not create a 2210 at all. I recall years where it did for me. Not last year. And it should have based on the basic guidelines of 2210. So what would be the point of me doing the trouble shooting on all this ? That software probably changed (I filed in Feb 2020) and ... am I not the customer? The one that pays (and has been paying for 10 years)  $150 for a guaranteed correct calculations ... I would expect TT to get into this and understand why their web software is not doing that what their customers need and deserve.  

[moose767]

The TurboTax New York State form doesn’t let information to be entered for payment of taxes owed. NY requires taxes to be filed online....for free by the way.

[freliades33]

IRS Code Section 6601 made me pay a penalty and interest on my 2020 Turbo Tax Calculation error. Please send me an Accuracy Guarantee Claim Form so that Turbo Tax can reimburse me.

[DoninGA]

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@freliades33 wrote:

IRS Code Section 6601 made me pay a penalty and interest on my 2020 Turbo Tax Calculation error. Please send me an Accuracy Guarantee Claim Form so that Turbo Tax can reimburse me.

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See this - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-1...

[hlb89]

Please check the electronic submission of  Form 2021 Form 1099-DIV.from Vanguard to my tax return.

A difference of Dividend income (Wellington Fund not included.)

Please help!!! and explain.

HB

[ThomasM125]

For privacy reasons and to comply with IRS regulations, TurboTax cannot work directly with your tax return. If you downloaded a tax form from Vanguard and it didn't populate properly on your tax return, you will have to enter the missing information manually.

@hlb89