Where’s my refund tool not working

[DawnC]

What is the status of your tax returns?  Sign in to TurboTax to check your current status. You'll find it in Tax Home after sign in.

If you've got an Alexa device, you can enable it to check for you.

If you used TurboTax CD/Download you can check your e-file status by opening the File menu and selecting Check E-filing status or by opening your return, selecting the File tab, and selecting the Check E-file Status header.

Keep in mind:

• E-filing status is what stage of the process your return is in.
• Refund status is when you can expect your refund. If that’s what you’re interested in, go to Where's My Refund?

Related Information:

• When will I get my IRS tax refund?
• What does Accepted mean?
• How do I contact my state Department of Revenue?
• Why is there no record of my return at Where's My Refund (WMR)?

[Lorettaleonard]

Same thing happens when I use them. Neither of them work. 

[1mugsley]

How does this message apply to me?  I thought you told me my documents went through just fine.  Shouldn't  I be getting my refund soon?

[MichelleLO]

@1mugsley You are seeing new comments added on this thread from last tax season. 

 If your tax return was accepted then your tax returns were submitted successfully. Most refunds are received within 21 days from the time a return has been accepted (received). For the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund, please visit the IRS Where's My Refund? site. Please see the TurboTax FAQ When will I get my IRS refund? for more information.

To track the progress of your state tax return, see the TurboTax FAQ How do I track my state refund?

[1215-pasttense]

It has been 21 days and I do not have my refund. TurboTax says that my refund was accepted by the IRS on 02-17-2021, but when I checked the :"Where's My Refund Tool," It says "information does not match." I have triple checked that the information is correct. What is going on? I have check every 24 hours and still nothing. It has been 3 weeks!

[JeanneLO]

Try calling the WMR automated hotline 1-800-829-1954 instead. 

@1215-pasttense

[podunk]

I tried that and got the same result as using the online WMR tool... "no information".

[podunk]

Same exact situation here, and calling the automated refund line gives me the same result.  Has my return been accepted or not?