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xmasbaby0
Level 15

Where’s my federal refund?

@tmizell 

 

You have to update your own phone number.  No one can do that for you.   Please do not try to post your personal information here---this is a public web site.

 

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

 

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rami_bami15
Returning Member

Where’s my federal refund?

I moved to Idaho and I had to put my new address in and it on both sides  refund my money to the address I'm at now and it's supposed be here today but nothing showed up

mesquitebean
Level 15

Where’s my federal refund?


@rami_bami15  wrote:

I moved to Idaho and I had to put my new address in and it on both sides  refund my money to the address I'm at now and it's supposed be here today but nothing showed up


I don't understand what you mean by some of that, such as "both sides."   How did you choose to receive your Federal refund--did you choose to get a paper check in the mail at your new address?    Is the new address that one that is displayed on your return when you view/print it?

 

Secondly, how do you know a Federal refund was supposed to arrive today?   If it's coming by paper check in the mail, the exact date cannot be predicted that closely.

 

What do you learn when you use this tool at the IRS website?   Does it say your Federal refund has been sent?

https://www.irs.gov/refunds

rami_bami15
Returning Member

Where’s my federal refund?

I put it in paper so I can cash it out 

mesquitebean
Level 15

Where’s my federal refund?


rami_bami15  wrote:

I put it in paper so I can cash it out 


Sorry, but I don't understand all of your issue, and you didn't answer all the questions I asked above.     Please explain more fully, but don't post any personal info in this public forum.     Please answer the following questions:

 

"I put it in paper so I can cash it out.."

  1. How did you file?  Does that mean you filed a paper return in the mail and also selected to receive a paper check for your Federal refund? 
  2. If you filed a paper return, did you print, sign, and mail your paper return to the IRS?  
  3. Or did you efile and chose to get a paper check in the mail for the refund? 
  4. How long has it been since you filed the return?
  5. Did you use the Free Edition or a paid edition?
  6. What do you learn when you use this tool at the IRS website to check on your Federal refund? https://www.irs.gov/refunds
Sarahhall77
Level 1

Where’s my federal refund?

Seems your one of the lucky ones I filed January 27th it was accepted feb 10th. All I keep getting is letters telling me 60 more days it'd now been 7 months and counting 

Gwen1975
Returning Member

Where’s my federal refund?

I done my income tax on 02/09/2021. I still don't have my money.

DoninGA
Level 15

Where’s my federal refund?


@Gwen1975 wrote:

I done my income tax on 02/09/2021. I still don't have my money.


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

 

You must enter Exactly on the IRS tax refund website the Social Security number, Filing Status and the whole dollar amount of the federal tax refund as shown on the Federal Tax Return, Form 1040.

If the information entered is correct then the IRS has not started to process the 2020 tax return that was filed and Accepted.

 

The IRS is seriously behind in processing 2020 tax returns.  This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.

 

Millions of taxpayers have not yet received there federal tax refunds.

 

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review.  As of September 4, 2021, we had 8.5 million unprocessed individual returns.  Unprocessed individual returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

What you should do: In most instances, no further action is needed but you may check Where’s my refund or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

regno243
Returning Member

Where’s my federal refund?

i called the IRS and they do not have my 2020 tax return file i checked turbotax website its says i expect a direct deposit that was since may 17th  i called turbotax/intuit the auto response voice computer says i have no record im just frustrated at this point. what do i do or who do i call?

xmasbaby0
Level 15

Where’s my federal refund?

@regno243 Read the reply that is directly above your own  question.   No one at TurboTax can speed up the IRS for you or get any more information than you were able to get from the IRS.   If the IRS has your return and they are processing it, only the IRS is in control and only the IRS can give you any information.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
deeG
Level 2

Where’s my federal refund?

My tax return was processed, but I never got my refund sent March 2020 for 2019. Where did it go? I can't get any help anywhere as the IRS is impossible to get a person to speak to. Can't get an appt. either at the IRS ofc.

Not sure what to do. The automatic deposit didn't work obviously, but where is the money???

In bank limbo?? 

 

Daryle

 

xmasbaby0
Level 15

Where’s my federal refund?

I DID NOT RECEIVE MY REFUND FOR LAST YEAR

 

Do you know if your 2019 return was accepted?  What did your emails say after you filed?

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return. 

Check your account for 2019.  If it says anything other than "accepted" your return was not filed.  Either it was rejected and you did not notice and/or follow up, or it was never filed at all.

If you chose to file by mail, you had to mail it yourself.  TurboTax does not mail it for you. 

If it was not filed, then print, sign and mail it now.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Did you choose to have your TurboTax fees deducted from your federal refund?

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service 

If it was filed and accepted, then you have to follow up with the IRS to see what happened. 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

 

If this is about your state refund then contact your state:

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

 

 

https://www.irs.gov/payments/view-your-tax-account

 

 

https://ttlc.intuit.com/community/refunds/help/how-do-i-replace-a-lost-or-damaged-tax-refund-check/0...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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