CHAMP DoninGA What is said here is a bunch of bull. The only thing that is right is the being able to call. But good luck in that also cause it takes days to get ahold of someone. Best time to call is between 7am and 7:30am their time. Then you will be put on hold for almost a hour. Then when you get someone they don't help. They will tell you that they are working on it and it could be another 60 days. We have been waiting for 4 months now. We can't find out a darn thing. It's worthless in calling them. Yet come in a few weeks they can get checks out for families with kids but can't work on people's refunds. Seems like someone should help us tax payers that pay to get their taxes done. If these companies would start working for the people then just possible the IRS will actually get more refunds out. I know you say that the buck stops once it gets to IRS but it shouldn't. You are saying just what the IRS is going to say to those that call or write. Can't get anywhere with the IRS and can't get anywhere with these companies that we pay to do our taxes.
When I have checked on IRS website, every single time it has stated processing. I now believe that it only means they have your return and it is sitting in some electronic cast off pile waiting to be checked by a human. This is a good thread to let us understand it is not only ourself that is experiencing this but complaining to Turbo Tax is not the answer. Look up your Senate and House Rep. Call and leave a message. It would be nice if people don’t have to go through this in the future.
Same situation here. Turbotax said it was accepted and nothing from my Fed refund deposited... yet, TurboTax wants their payment. The payment was supposed to come out of my refund! Ugh... frustrating!
"Accepted" does not mean processed or approved. And the IRS is taking a very long time to process and approve of refunds because they are so backlogged. Frustrating as it may be, you agreed to allow TurboTax to deduct their fee if your refund was delayed when you requested to pay your fees from your refund.
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
People need to read more and not speak up until they can't find a answer to what they are going to ask or say. What you signed said they can get payment if your refund is delayed.
@ Johnson jamie wrote:
I want to know why I'm being charged for something I've already paid for!. Get me a real person because I'm pissed!
Is the following your issue? I've tried to piece together all of your several small postings to try to figure out what you are referring to, and I think this is what you are experiencing.
If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), after a certain number of days TurboTax will want to be paid. As long as the IRS is still working on your return, TurboTax hasn't actually been paid. They likely started sending you emailed bills to pay. If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account. If you wish to ask for a deferment, you need to do so quickly.
See the FAQ below that explains the process. The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.
Hours are 5AM-5 PM Pacific (8AM-8PM Eastern), Mon-Fri.
If you need to ask for a deferment, you should call them as soon as possible. Once they actually start the debit process, they say they can't stop it.
FAQ: Why was my bank account auto-debited for the TurboTax fees?
The first paragraph there says:
If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
Please help me I haven’t received my 2019 federal refund yet. Also I haven’t received my Stimulous payment yet either! Someone please help me everyone else has gotten there’s but I have not!!!