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FROM THE IRS:
Please note that the IRS says its own system is lagging and you do not need to call the IRS about your refund.
Sadly, the IRS refund site is behaving erratically and is not always reliable this year. TurboTax has no control over this and cannot find out anything about your refund for you.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS. Many refunds are taking longer during the pandemic. The IRS is backlogged —-they are still trying to process millions of 2019 returns; and they received over 35 million e-files when e-filing opened for 2020 returns.
Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received. Many people have been confused by the recovery rebate credit and completed it incorrectly. The IRS may delay your refund while they cross-check to see what you received.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If accepted, they try to process it within three weeks but it can be longer. if you have earned income credit or additional child tax credit, it will be at least the end of February before you see your refund, due to the PATH act that requires that they hold your refund longer.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved
https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers
https://www.irs.gov/taxtopics/tc152
https://www.irs.gov/individuals/refund-timing
Please click How will the third stimulus impact me? to learn more about the stimulus payments.
TurboTax does not receive updates from the IRS once they have accepted your return. With the IRS filing delay and backlog this tax season due to COVID closing the offices and leaving the IRS with very few employees working for the past year, the IRS has not stated how long it will take to deposit tax refunds. Your tax refund may be deposited in your bank account before the IRS has a chance to update your information on the Where's My Refund website
Please click IRS Operations During COVID-19: Mission-critical functions continue to learn more.
If you e-filed, make sure the return was e-filed successfully and accepted:
Re-check your e-file status
Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
If you are married filing jointly try using the Social Security Number for the name that appears first on the return.
If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS Refund Hotline at 800-829-1954.
Please check Why is there no record of my return at Where's My Refund (WMR)? to learn more.
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