Unable to find previous year's tax return

[madhusudhanank]

I filed my 2020 tax return last April through Turbotax online (premier edition) and I am unable to find it under my account. When I logged in initially it asked me to reset my password and I did. Then later it considered my account as a new one and doesn't show any previous year's documents. Is there a customer support contact that I should reach out to ?

[MichelleLO]

If you do not see your prior year's tax return data, it might be in a different TurboTax account. You can check to see if you have multiple accounts by following the steps in the below TurboTax help article.

How many Intuit accounts do I have with TurboTax?

If you are still unable to locate your 2020 tax data, please reach out to TurboTax Customer Support.

[madhusudhanank]

Thanks for your reply. I have never used a different ID or account for Turbotax and I have been filing for several years. There must be something going wrong with my account specifically. I recently got a promotional offer through Robinhood to save $15 on the premier plan. So I clicked on that to sign in. Obviously that sign-in flow (through Robinhood) is a different API. I don't know if that is causing it to mess up my account history. It literally has nothing and its treating me as a new customer. This is really frustrating.

[ChondelLO]

For one-on-one assistance with this experience, please visit the link below for help from Customer Support. @madhusudhanank

How do I contact TurboTax?

[diane83055]

I filed my 2020 taxes through Intuit Turbo Tax.  Can't remember User ID or password.  I need to retrieve a copy of my taxes. I paid $110 to get them done.  Any help would be greatly appreciated.

[VolvoGirl]

@diane83055   How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript