TurboTax messed up my return
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eassimak
New Member

TurboTax messed up my return

Hello,

 

I filed my 2017 taxes with turbotax and got a refund back. I just got a letter in the mail from the irs asking for money paid back plus interest due to an issue in calculating one of my credits. This is something that turbo tax did and I had no control in the calculations as I entered in all the information properly and turbo tax said I was supposed to get a credit that I was not supposed to get.  Is turbo tax liable or should they be paying for these charges? I already received the money years ago and it has been spent, doesnt seem right that I should have to pay for something TT messed up on

6 Replies
xmasbaby0
Level 15

TurboTax messed up my return

We cannot comment or speculate on whether you qualified for the credit--you have provided no specific details.  We cannot see your tax return or access your account.

 

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

 

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
eassimak
New Member

TurboTax messed up my return

I am just wondering if there is a place to get support and if turbo tax would owe me the money to pay these fees for an improperly filed return on the behalf of turbo tax. If so where to contact the person

xmasbaby0
Level 15

TurboTax messed up my return

You were just given a link to get help with the letter from the IRS.  And....no one knows at this point if TT made a mistake or if it was user error. ( Usually it is user error.)  If TurboTax's calculations were not accurate there is an accuracy guarantee.  TT never pays your extra tax owed, but if TT's mistake led to penalties they will pay them.

 

https://turbotax.intuit.com/corp/guarantees/

 

You can also call customer support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter-3
Level 15

TurboTax messed up my return

If you tell us WHICH credit the IRS is questioning and maybe we can help you understand what is happening ... and did they also change something else like income ?

Jaz97
New Member

TurboTax messed up my return

I had something similar happen as well. When I signed into the app it was prompting me to fix info on my past returns. I’m not sure why? So I had to dig up my old papers to get the info it was wanting. Keep in mind i wasn’t able to file for this years return until I had fixed these past ones. This has never happened before. But I figured I was doing it correctly. Somehow TT ended up filing my past returns with this new one. I just got a letter from the IRS telling me about these errors and how I made over 10k within a year? That’s not right. And it added a credit that I’m not supposed to have. So when I log in to TT it says my return was accepted. When I call the IRS it says it was accepted and I haven’t been able to get ahold of an actual person for either number. 

MoniqueLO_
Intuit Alumni

TurboTax messed up my return

Since your e-filed return has been accepted, you can amend your return to correct the error. Please see below for more information.

https://ttlc.intuit.com/community/amending/help/how-to-amend-change-or-correct-a-return-you-already-...

 

If you need additional assistance please feel free to contact customer support. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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