TurboTax attempted to take $2665 from my account claiming it was what I owed the IRS. However, I don't owe the IRS money... They owe me. I filed my original return but then amended it. I am due a return but the difference between my original and ammended returns is $2665. So TurboTax tried to take it even though I don't owe it. I spoke to 3 different IRS divisions who confirmed they did not attempt to deduct any money from my account because I have no balance with them. They sent me to the ID theft department and they told me TurboTax is who is trying to take this money. I spoke to a rep from TT who hemmed and hawed and initially claimed I agreed to them deducting from my bank if I owed (I never agreed to this) but then switched to "we didn't attempt to deduct this it must be the IRS". It wasn't the IRS. So, either TurboTax has someone stealing people's identities and taking money from accounts or you have people who don't know what they are doing. The rep ultimately hung up on me when I asked to speak to a supervisor. I will never use this service again and I don't recommend anyone else to use it.
