Tax Refund Card

[mesquitebean]

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@Mariah28 wrote:

I only recieved federal not the state it's taking forever. 

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That isn't unusual for some states.   There are over 40 state tax agencies, each doing its own thing.  Some states are fairly quick with refunds, while other states (such as WV, WI, NC, GA, LA, AL, and others) can take a long time processing returns--even several weeks--as they crack down on detecting fraudulent returns.  You may be able to get an idea about how long it takes in your state from the FAQs at your state's tax agency website as I will mention below.

First, if you efiled, be sure your efiled state return was accepted.  You can check by looking in your Online account at the Tax Home. 

The FAQ below tells how to check on a state refund and has a link for your state.

TIP:   While you're at your state's tax website, also look for a statement or FAQ that may say about how long it takes to get a refund in your state and how to long to wait before phoning them.  Many states have such information on their websites.

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

[Cobigohard12]

I have not received my card and I can't speak with anyone about it.  Is this a scam? It has been over two weeks since I filed and my refund has posted according to IRS but the card never came. How do I report a card lost if i don't have the card number, which is what the automated system keeps telling me. 

[mesquitebean]

When you phone the Turbo Card system, it will ask you for your 16-digit card number, which you obviously don't have.  Then it says enter your SSN instead.  Did you try that?  If that didn't work, then next time you try their system keep listening further into the menu and don't respond to card number or SSN.  Then it will say "To report a card lost, stolen, or never received press 1".    After pressing 1, then let it go to another menu.  Listen to the choices, and for "never received" press 2.  Continue following the prompts.   I don't know what it will do after that, since I have no way to test it.

Turbo Visa Debit Card customer support:  (888) 285-4169

Also see this FAQ:
https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

If you still can't reach anyone at the Turbo Card, phone TurboTax Support and tell them you are having trouble, and see what they suggest.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact