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Level 2
Jan 15, 2020 6:34 PM UTC
Question

Tax Refund Card

When I did my taxes with Turbo online they asked if I wanted my tax refund on a card I answered yes my questions are how do I know when the tax refund card is on its way and is the tax refund card the Inuit turbo Visa card ? Or is it a whole different card ? I’m confused because when filing they asked if I wanted it on a tax refund card and I answered yes but I see that I’ve got a Inuit turbo Visa card being printed so I don’t know if that’s the card my tax refund will be put on or if it’s a different card that will come in the mail that will have the tax refund on it my tax refund has already been accepted by the IRS just waiting on the tax refund and the card trying to figure out which card will have the refund on it and how to find out when it’s on the way in the mail thank you

107 replies

Level 2
Jan 16, 2020 3:38 PM UTC

I am in the same boat and turbo tax said I was approved for a 250 advanced towards my federal refund and said once it was accepted by the IRS I would get the deposit for the advanced. When will I get the advanced? 

Level 2
Jan 17, 2020 1:01 AM UTC

I received a Netspend Card and a Inuit Turbo VISA Card in the mail today I activated both but I’m confused to which one the tax refund will come on I’ve already got my federal taxes accepted by the IRS in just trying to figure out why I got two cards and which one the tax refund will be on once they send it

Level 15
Jan 18, 2020 11:16 PM UTC

@ Johnathonc68 wrote:

I received a Netspend Card and a Inuit Turbo VISA Card in the mail today I activated both but I’m confused to which one the tax refund will come on I’ve already got my federal taxes accepted by the IRS in just trying to figure out why I got two cards and which one the tax refund will be on once they send it


I've informed a Moderator of your situation, and they are trying to find out what/why you may be experiencing that situation.  I'll report back once I hear something.

 

 

Level 2
Jan 20, 2020 7:05 PM UTC

Same problem here mine is showing pending but I haven't received funds

Level 2
Jan 20, 2020 9:09 PM UTC

I believe it's a nationwide rule of thumb that tax returns are not being accepted until Jan 27th and up until  21 days after being accepted 

Level 2
Jan 20, 2020 9:37 PM UTC

Wrong, mine were accepted on the 14th.  A lot of early e filers may get accepted early to test their systems. 

Level 2
Jan 23, 2020 3:55 PM UTC

How come I wasn't asked if I wanted a advance?  Can anyone tell me how why i wasn't offered and advance?? Is there still away to get and advance even tho i filed already??

Level 2
Jan 23, 2020 4:06 PM UTC

Why does it show pending if I applied since Jan 12

Level 4
Jan 27, 2020 2:52 PM UTC

You havent been accepted? I filed han 18 an ive not been accepted by the irs an im not sure y

Level 2
Jan 23, 2020 5:17 PM UTC

One year the same thing happened to me & they sent me a new card to use. That may not be the same situation so HOLD ON TO YOUR OLD one! Good Luck

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Level 2
Jan 26, 2020 5:10 AM UTC

Once your advance is approved it can take up to 48hrs for the advance to become available to you. TurboTax will send you an email with instructions on how to set up your Turbo tax Account and start spending your advance online. It can take 5-10 days to get the physical Turbo tax Visa card. 

Level 15
Jan 26, 2020 4:38 PM UTC

You can only get the Refund Advance on a new Turbo Visa Debit Card. If you received a Turbo Prepaid Card last year, you’ll need to create a new account and receive a new card to receive your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year. Please see this FAQ About receiving your Refund Advance for additional information.

 

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Level 12
Jan 27, 2020 6:10 PM UTC

If you did request your refund to be sent to a card, it would be the Turbo Visa. These cards are usually issued within 21 days of your return being accepted. Please see the following TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-my-refund-be-deposited-to-my-turbo-prepaid-visa-card/00/27309

Level 2
Jan 27, 2020 6:49 PM UTC

When I get my refund back

AkinaLO
Level 15
Jan 27, 2020 7:01 PM UTC

The IRS issues most refunds within about 21 days, although some returns may take more time to review. 

 

Please refer to the following help article for more information. 

When will I get my IRS tax refund? - Community 

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Level 2
Jan 28, 2020 3:56 PM UTC

It stated on mine that because I applied for the refund advance that i will get the turbo visa card and get my refund advance on there and then when my taxes come after I pay turbo tax the refund advance back the rest of my taxes will go on the turbo visa card and if I wouldn't have applied for the refund advance and didnt want to do check or direct deposit to my bank account I would have got the netspend card. Hope that helps because that's what it stated to me when I filed and did everything online

Level 2
Jan 29, 2020 4:20 PM UTC

For my very first year fileing taxes I choose the turbotax intuit Visa card. Even though they sent me an email for verification of what they put as another card, it was really the turbotax Visa card. Once I got that card in the mail, I had to activate it following the instructions  and once it was activated both my state and my federal were on there.