Talk to an expert

[Terrion11]

My refund

[SweetieJean]

TT experts cannot track or expedite your refund.   The IRS is seriously backlogged because of all the extra stimulus filings, as well as a few million unprocessed 2019 returns left over from the COVID shutdown.   In addition, the Where's My Refund site has been erratic and unreliable.   But if TT told you the IRS has Accepted your filing for processing, then the government has it.   (Approved is a later step, but TT receives no further updates once Accepted.  Calling the IRS will not help, either, and the IRS has implored taxpayers not to call them.)  Lots of other folks are still waiting, so please continue to be patient. 
The IRS is behind in processing nearly 7 million tax returns, an early warning sign the agency is un...

Furthermore, the IRS has just started issuing Stimulus payment #3, and it will take a few weeks to get them all out.  It comes separately, not as part of your 2020 tax  refund.  See:

Get My Payment | Internal Revenue Service (irs.gov)

[Terrion11]

Where's my refund

[brendaegross]

Has the IRS come up with a form for amending the taxes concerning the $10,000 ceiling on unemployment benefits?

[DMarkM1]

If your return has been e-filed and accepted by the IRS you will not need to amend your return for the new unemployment tax break.  The IRS is reviewing the already filed returns that may be affected and making the corrections.  They will notify you of the changes. 

Here is a link with the latest guidance. 

[pjreid41]

I owe $185 on money I received from unemployment.  Do I still pay ever though the new bill is in effect not to tax unemployment monies?

[DMarkM1]

If the new law eliminates your tax owed, you will not need to pay.  Allow the IRS time to process your return and make the changes to exclude the unemployment benefits from taxable income. 

If the changes do not eliminate your tax bill but only reduce it you will need to pay that new amount by 17 May to avoid penalties and interest accrual.  

When you sign in to TurboTax your new tax owed or refund should show since the updates have been implemented.  

[CAROL64 · Accepted solution]

I am trying to sign up foe docusign and it just keeps putting me in a loop starting me over and over

[atease15]

did my tax get completed? I was shut out before  I could   confirm 

[pjreid41]

My tax return 2020 was redone by the IRS and they sent me a bill for $700.  They did not include the 10,800 deduction for unemployment.  My return has been posted out for 6 months but I need TurboTax to redue my return and get it corrected.

[Callie6982]

Talk to an expert

[VolvoGirl]

How to connect to an expert in Turbo Tax Live
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

[millerfv72]

On may 12th I ppaid 225.00 for helpp the  call was dropped have not been able to reconnect case # 480124701

[Renee holmes]

i need help 

[xmasbaby0]

@Renee holmes 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.