Can't get past recaptcha

[john8791]

I have been having to repeat the recaptcha process multiple times to pass verification while importing accounts into TurboTax Premier.  The latest one I have tried 6+ times and it always says something like "Google recaptcha verification Failed”.  It cycles through all the pictures and lets me select but will not pass.  I even had my 20 year old son watch while I did it.  I am unable to file because of this.  There has to be a way to get around this?

[KatrinaLO]

If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.

Please see the TurboTax FAQ below for more information on resolving the issue:

https://ttlc.intuit.com/replies/3300688

[john8791]

This pre-canned answer is not related to what I asked..  My question was NOT about transmitting returns, it was about importing data from my investment accounts and reCaptcha constantly failing.  Please read what I wrote.

[john8791]

So apparently there is no answer to this?  I spend $70 on a program that can't even import data without failing.  What the heck is the point of using reCaptcha within the download version of Turbotax anyway?

[pnages]

I have the same problem

did anybody figure out a solution?

[CassLO]

Make sure your broker is still partnering with TurboTax for the import feature. You can securely import your 1099-B, 1099-DIV, 1099-INT, 1099-OID, or 1099-R into TurboTax, provided your broker or financial institution participates in our TurboTax Partner program. In the info I just posted, there is a hyperlink to see the partner lists.

If you are still unsuccessful, I'd try saving your file and closing your TurboTax program then try to uninstall and then reinstall your TurboTax program.

If problems persist, you may want to contact your brokerage firm to make sure the files are "ready" for import.

Please see the TurboTax FAQ below, for instructions:

How do I import my 1099?

If this does not fix the issue, please contact TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

[Oldmember]

I don’t understand why we all have to call to solve this problem. I have imported financial data from the same source for years.  I imported the first file from this source this year without problem. After that I got the same message as everyone else after multiple tries of multiple documents. This is negating one of the main advantages of the program.  I may move to a different platform next year.   Has anyone had any luck in this issue?

[Oldmember]

Also the “contact us” link provided does not work

[SForrestLO]

@Oldmember

Phone agents have more resources and can actually see your issue. We in the community can't. Sometimes it is easier for a phone agent to assist you, as we can only provide general information based on your issue.