Why was my refund advance denied. I met all of the qualifications.

[NashayLO]

There are some other reasons, listed in the Offer details and disclosures for the Refund Advance program, that may disqualify you for the Refund Advance, especially if you changed something in your return. Such as, 

• Your physical residence is located outside of the United States, a US territory, a PO box or a prison address
• Your physical residence is in one of the following states: IL, CT, or NC
• You are less than 18 years old
• The tax return filed is on behalf of a deceased person
• You are filing certain IRS Forms (1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862)
• Your expected refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit) is less than $500
• You did not receive Forms W-2 or 1099-R or you are not reporting income on Sched C or Sched C-EZ

Please double check your tax return to see if one of these reasons could be why you were disqualified.

[BJ601]

Right. That's why soon as I was "unapproved" and asked to see other ways of deposit I kindly accepted my bank account I used for years. How we get approved but then not approved? Something not right. 

[Foreverautumn65]

I got a denial email. Reason given was I withdrew my application. Which I did not. I'm very frustrated to say the least 

[EbonyA]

The denial email usually has a phone number to contact regarding any questions surrounding the decision. If it does and you have not already done so, you may try reaching out @BJ601, @Foreverautumn65. Sorry for any frustration.

[dejanira666666]

i still dont know why i was not aproved for my advance 

[EbonyL122824]

Not all consumers will qualify for a loan. You will not be eligible for the offer if:

• Your physical address is located outside of the United States or is in a U.S. territory, is a PO box, or is located in a prison.
• Your physical address or the tax returns you are filing is in Illinois, North Carolina, or Vermont.
• You are less than 18 years old.
• The tax return is on behalf of a deceased person.
• You are filing certain IRS forms.
• Your expected refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit) is less than $500.
• You did not receive Forms W-2 or 1099-R or you are not reporting income on Sched C or Sched C-EZ.

Please see this link here for more information.

@dejanira666666

[Genevievewise101779]

Spam folder!

[MichelleLO]

Did you have a specific question we can assist you with?

@Genevievewise101779

[dejanira666666]

Re: Why was my refund advance denied. I met all of the qualifications.

[MichelleLO]

Unfortunately in this public forum, we are not provided customer information to assist with denials for Refund Advance. For questions on why you were denied the Refund Advance, please contact Customer Support.

What is the TurboTax phone number?

@dejanira666666

[SSHR49]

Has a solution not been reached yet, I assume? I was approved for $2500 refund advance after giving my SSN, and then linked over to credit karma to set up an account for it to be deposited on. Less than 30 minutes later, it states I wasn’t approved and my deposit is going to be put onto a TurboTax card. 

I could have filed my return with the same company I’ve used since 2012, for $13 total vs $150. The ONLY incentive to use TurboTax this year  was the refund advance, and had I not been told I was approved when I, in fact, was denied - I would NOT have filed with TurboTax. 

[SSHR49]

So, was the credit karma rep speaking about getting the refund advance or just the full refund when it was finished processing and sent? 

[SSHR49]

Your advance was sent to your normal bank? 

[Tmartinez]

I want to know why my refund was denied

[Tmartinez]

Email