Why was advance loan denied ?

[EbonyL122824]

 First Century Bank NA will send you an email explaining why you weren’t eligible for the Refund Advance.

If you didn't qualify for Refund Advance, it may be because:

• Your federal refund was not $500 or more.
• You did not agree to all the Refund Advance terms and conditions.
• You owed the U.S. Government or your State.
• You had debt enforced by a State such as, but not limited to, child support obligations, past student loans, tax liens, and any other payments owed to a Federal or State agency.
• You did not pass the lender’s final evaluation. Subject to review of third-party information.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

[precious00308]

So it wont be from green dot?? It will be from first century if it was debied??

[SForrestLO]

Please see this Turbo Tax FAQ regarding the Refund Advance. Click on How do I know if I'm eligible for Refund Advance?

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

[precious00308]

@SForrestLO  So its first century Bank not green dot.. so will I recieve an email from them?

[CarissaM]

Yes. If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.

[precious00308]

@CarissaM  Thank you so much for answering my question.. ill just wait and see what happen.. I greatly appreciate it..

[SForrestLO]

The Refund Advance provided by First Century Bank. It will be sent to the Turbo® Visa® Debit Card issued by Green Dot Bank.

Visit https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

Click on I can’t access my Refund Advance temporary card

[jsmiller1013]

I never received an email explaining why. How do we have that resent?

[TiffanyL]

The refund advance program is run through First Century Bank, a partner site, and they are responsible for determining if you qualify. The best thing to do, would be to reach out to them directly to see if they could give an explanation over the phone or resend the email. The link below may assist you with more information about the Refund Advance:

Refund Advance

[jsmiller1013]

I don't have a way to contact them because they never sent an email with their contact information. Do you have their phone number?

[AkinaLO]

You can call toll-free at (888) 285-4169. 

Here's a help article that will provide more information.

About the Refund Advance application process - Community 

[precious00308]

That is the turbo tax card.. they can not help me.. 

[AshleyLO]

@precious00308 What exactly do you need help with? 

[precious00308]

@jsmiller1013  I have a number that I finally got an answer 1 (888) 679-8122