Why is SBTPG holding refunds?

[tandberg1011]

My irs money was wired to santa Barbara and they have it! June 21 2022 and verified twice! No cash as of today! I pray the banking authorities take them down! They are stealing money from innocent customers! 

[tandberg1011]

Total liars!

[borsodas]

This issue has been resolved for me

[borsodas]

This issue has been resolved for me

[mesquitebean]

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@ borsodas wrote:

I check ”where is my refund tool and turns out the money has been sent by the IRS way back in Sept 9 2021 for my 2020 taxes a total of $6,346…

I haven’t gotten this money and can’t get through to this bank.

I call TurboTax the guy tells me to check my return and I see the bank info there (routing 0 5 1 5 0 4 7 5 9), he says they have the money.

I'm a fellow user, but may be able to give you a clue on where to look for your refund.   See if the following may apply to you.   I don't know if you used SBTPG to pay any TurboTax fees out of your Federal refund or not.  If you did, then a refund would first go from the IRS to SBTPG's bank to have the fees taken out, then it would go from there to your specified destination.   If you did not use that method to pay any TurboTax fees, it should have gone directly from the IRS to your specified destination.   In either situation, for your specified destination, you said you didn't enter your own final deposit info, but based on the routing number you posted above, see if you could have chosen the option I describe below, in which case TurboTax would have entered the deposit info.

Is the routing number you posted above for MVB Bank?    At least that's what comes up in an Internet search.   MVB Bank is the bank used when one chooses to receive their refund into a new Credit Karma Money Spend account and Credit Karma Visa Debit Card.    MVB Bank is the bank that administers those products.   Do you recall if you chose to receive your refund that way?   If so, you need to contact Credit Karma Money Spend account customer service.

Here are a couple of FAQs about the refund option of a Credit Karma Money Spend account/card and MVB Bank.

FAQ:  How to get your tax refund with Credit Karma Money Spend

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/get-tax-refund-credit-karma-m...

FAQ:  Getting to know the Credit Karma Money Spend account

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/getting-know-credit-karma-mon...

[borsodas]

Yes I did so how do I contact this organization or login to my account to get my refund, do you have a link to the login page?

[borsodas]

Thanks though this is a good lead I will followup with with  "Credit Karma Money Spend"

[Porshia]

What was the email address you used please and thank you

[PlumberDuke]

Please help me Acquire my tax refund this bank you guys use has been giving me the run around for several months… this is my final inquiry.. before I am forced to take legal action.. I have jumped thru several hoops. To no avail.. I need answers 

[NCperson]

@PlumberDuke - rather than legal action, can I make an alternative suggestion? 

SBTPG is a subsidiary of Green Dot Bank.  

Your refund is being deposited into a Green Dot Bank bank account and then withdrawn from that bank account and forwarded to YOUR bank (net of the fees that are due to Turbo Tax).

That means that the transaction is regulated by Green Dot Bank's regulators: the OCC and the CFPB.  

I would suggest that an effective way to bring up the issues you are having is to complain to the OCC and the CFPB.  If there are enough complaints, these two regulatory organizations will take notice. 

this is the complaint form for the OCC (note that the name of the bank is "Green Dot" be sure to use the space between the two words)

https://appsec.helpwithmybank.gov/olcc_form/ 

for the CFPB: 

https://www.consumerfinance.gov/complaint/

[rpulido131990]

Who do I contact to get my money I’m having same issue a phone number pls

[Kierro]

I sent in All my verification documents it's been over a month and I still haven't received my money I called corporate they said that aren't any red flags nor there was no reason to ask for ID verification my name is Kierro Barefield I got the Attorney General involved and at this point I am asking whomever is responsible in holding my tax return to not only lose their jobs but I am seeking to have them punished within the furthest extent of the law I've reached out to Attorney General James in New York 

Attorney General here in Arkansas 

And Congressman Sadler 

I need someone from ur office to contact me today regarding this matter 

[phone number removed]

[xmasbaby0]

@Kierro As a fraud prevention  measure, the IRS or state can randomly request and require that you verify your identity.  They do not even need a "reason."   They have the right to make the request, and yes, it delays your refund.   TurboTax gets no information at all from the IRS or the state after you file your tax return.  TT is out of the picture and has nothing to do with the identity verification process you are going through with the IRS or state.  The IRS is severely backlogged, so many things are taking much longer than normal.   The "normal" time frame for getting your federal refund after verifying your identity is nine weeks---but it may take much longer than that due to the backlog at the IRS.   

Only the IRS (or your state--we do not know which required you to verify your identity since you did not explain).   Your best source of information is the IRS refund site or your state's refund site.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[lawyerlib]

It is now August 23, 2022 and I have not received my refund.  I had to go through an excruciating process just to find the contact information for "Green.Bank"  or www.taxpayer.sbtpg.  This Green.Bank DOES hold refunds to accrue interest.

When I called, a recording said my refund was processing and that I can expect it within 2 to 3 business days.  WHAT?  It's the end of August and the IRS released funds back in April.  I WILL NEVER USE TURBOTAX AGAIN.  WHAT A SCAM.  I am not confident that I will receive my refund in 2 to 3 business days.  

[NCperson]

@lawyerlib - the real issue is requesting your fees be netted out of the refund.  if the fees are paid when the taxes are submitted this round about process would not occur.  the refund would come directly from the IRS to your Bank without the middleman (SPTPG).