@ borsodas wrote:
I check ”where is my refund tool and turns out the money has been sent by the IRS way back in Sept 9 2021 for my 2020 taxes a total of $6,346…
I haven’t gotten this money and can’t get through to this bank.
I call TurboTax the guy tells me to check my return and I see the bank info there (routing 0 5 1 5 0 4 7 5 9), he says they have the money.
I'm a fellow user, but may be able to give you a clue on where to look for your refund. See if the following may apply to you. I don't know if you used SBTPG to pay any TurboTax fees out of your Federal refund or not. If you did, then a refund would first go from the IRS to SBTPG's bank to have the fees taken out, then it would go from there to your specified destination. If you did not use that method to pay any TurboTax fees, it should have gone directly from the IRS to your specified destination. In either situation, for your specified destination, you said you didn't enter your own final deposit info, but based on the routing number you posted above, see if you could have chosen the option I describe below, in which case TurboTax would have entered the deposit info.
Is the routing number you posted above for MVB Bank? At least that's what comes up in an Internet search. MVB Bank is the bank used when one chooses to receive their refund into a new Credit Karma Money Spend account and Credit Karma Visa Debit Card. MVB Bank is the bank that administers those products. Do you recall if you chose to receive your refund that way? If so, you need to contact Credit Karma Money Spend account customer service.
Here are a couple of FAQs about the refund option of a Credit Karma Money Spend account/card and MVB Bank.
FAQ: How to get your tax refund with Credit Karma Money Spend
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/get-tax-refund-credit-karma-m...
FAQ: Getting to know the Credit Karma Money Spend account
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/getting-know-credit-karma-mon...
