Turbotax 2024 will not print: STILL NOT SOLVED AT 2/2/25

[FW9]

Thanks Vicki but I don't think this is the problem I already saved the file and transmitted it to the IRS with no problem. I just can't print the file or save a PDF. When I go to my file folder I can see the tax file  that was created. I tried to open it as a PDF but it would not open as a PDF. It will only open up and go straight to the turbotax program.

[Olofmc]

Nice work around. Many thanks!

[tom m63]

I doubt that the name of the folder is causing the issue. The turbotax file is self contained, so to speak, so you should be able to move it to any folder. Thanks for trying to help 🙂

[aeweiss]

Not trying to upset anyone here, but you can't open as a PDF.   You open the return norma

[aeweiss]

Sorry, my message was cut off.   The file will need to be opened normally in TurboTax, then select from the top "File", and then "Save as" and select PDF.    You may need to type in the .pdf while saving.

[maukro]

FW9 (and anybody else who cannot find a way to print their returns prior to submitting them to the IRS) ...

If you haven't already done so, please try work-around as I've described it in the following Copy and Paste.

Fellow TurboTaxers ...

I have posted the following information probably about 10 times in this one thread, and a handful of times in other threads as well. It seems to have worked for everybody so far.

I discovered it in late January by playing around with whatever TurboTax would allow me to do, print-wise, after I encountered my own Print problems.

I've been watching this thread for a week. It seems that some people can do some things in order to print ... and other people cannot do those things, but other things instead, in order to print. I do believe that the following method, while cumbersome, has worked for everybody so far. Best wishes to all!

Here's how I eventually got my 2024 Tax Return to print (Mac Desktop with TurboTax Desktop Version, HP printer)...

1) With TurboTax open on my desktop and on the Save For Your Records tab ...

2) I clicked on "File" from the TurboTax menu in the top menu bar ...

3) Then I chose "Preview" at the bottom of the "File" dropdown menu ...

4) Upon doing that, a new Preview window opened up.

5) Ensure that "2024 Federal Tax Return" is checked on the left hand side of the new window.

6) Choose which 2024 Tax Return forms you'd like to print. (I stuck with the default labeled "Recommended forms & worksheets."

7) Click on the blue "Preview" button in the lower right of that same window.

😎 Another new window will open up -- this one, at least on my computer, is a very tiny version of my entire 2024 Federal Tax Return.

9) Put your cursor over the tiny preview window (ie, over your mini-tax return). A small 4-item menu will appear (if it's not already there).

10) Click on the little icon to the left of the download arrow. (The download arrow on the far right of that 4-item menu did not function properly for me. It would not download the preview.) The icon you should click on looks like an ink bottle in front of a square piece of paper.

11) Now, a new window will open up in the "Preview" app. In my case, the new document that opened up had a strange document name with six letters and numbers followed by "-Unknown.pdf." I changed the document's name to my own choosing prior to taking the next step so that I could find my file after I saved it.

12) Now, from the Preview menu in the top menu bar, Click on "File."

13) Click on "Print" at the bottom of that "File" menu.

14) You will now be able to Save your TurboTax return as a PDF ... and/or ... you will be able to Print your TurboTax return.

15) Phew. That's a lot of work, TurboTax! You need to do better.  

IF THIS WORKS FOR YOU, I would really appreciate a thumbs up on the icon below!

Best wishes to all!

[Vicki Body]

Actually, I did try that too, and it wasn't happy.  I've left everything in the 2023 file for now.  Figured there's no sense in making the program's headache any worse!  Fortunately, I didn't have quite such severe problems as some (i.e. no button functionality at all.)  Once the program stopped crashing, I could create the .pdf.  I did have to re-install Adobe ("helpfully" installed during the last Windows update).  Reading the TT files with my new default browser, chrome, might have been the problem?   

In any case, I noticed that TurboTax had a LOT of updates today.  Maybe something related to printing?  I can't test things very well since I already got my own version working, but maybe there is hope?

[maukro]

You remind me of a good point. Do sign into Adobe Acrobat, and ensure your Adobe Acrobat is up to date. Then take other measures in attempt to print your return.

Or, hopefully, those recent TurboTax updates address the Print problem and you won't have to do anything funky or unexpected to make the Print option work!

[glmfedtax]

Exactly same problem I encountered.  Have used TurboTax since 2011 with NO PROBLEMS!!  Then THIS!!  Went to the "Community" and found that many, many others have encountered the same problem, with no fix being offered by Intuit.  I found a "work around" from the "Community," and it worked, but I shouldn't have to do that, and did not have the problem in the past 9 years of returns.  Small item - It still did not print the cover sheet for the Federal return.  It did print a cover sheet for the CA state return.  Simple suggestion for Turbo Tax - Just go back to the programming that you had before.  It worked.  Following is the suggestion from the "Community":                                                                                                                                                                                                                 "Best Answer by Community

Here's a workaround I found. In TurboTax under the File menu, select Preview. A small window will open showing your return, but the only option is to Close. However, if you hover your mouse over the return, there is an open in Adobe Reader icon just to the right of the magnifying glasses. Click that and Reader opens. From there you can print."

[glmfedtax]

Used the same process, having come across it in an earlier thread, and it worked.  But we shouldn't have to resort to "workarounds."  I have used TurboTax every year since 2011 and never encountered a problem like this.  Given the number of people who have complained of the same issue, I would think Intuit/TurboTax would have taken corrective action before now.  Seems like it should be an easy software fix, or maybe someone is trying to sabotage TurboTax.  In my case, they are succeeding.  Think I will try H&R Block next year.

[sgperkins]

Hey Maukro, 

First sincere thanks for your 10-step workaround.  That enabled me to print the two very simple Forms 1040 to mail. 

I've got three more returns to do (mine, plus a couple of relatives) and I'm waiting for all the data to arrive.  I'm going to make the switch now to H&R Block 2024 before I get too far along with these three returns and find there are other defects.

I've "seen behind the curtain" at Intuit.  Based on what I've seen, the quality and problem resolution culture seems really defective.  I feel that if I stick with Turbotax and then have other problems with the software, it will be my fault (for having stuck with them).

Best of luck.

[Vicki Body]

This is starting to remind me of the days before Intuit sold off Quicken.  Things just got worse and worse until they finally admitted they were selling off the software.  I sure don't see that Intuit has any bigger cash cows to milk, but maybe TurboTax is not making the money they need?  I sure have had trouble getting any kind of response except loops back to the page where I can purchase their online product.  I'd guess that's the direction they're trying to herd us all?   No thanks!!

PS: MoneyDance turned out to be just as good as promised as a substitute for Quicken.  

[maukro]

hi, sgperkins!

I'm almost right there with you.

I've got 2 more 2024 tax returns to do, and I'll likely do them with this same glitchy TurboTax software, since I've already paid for the Premier Desktop version that permits 5 federal tax returns from the one purchase.

I have been using TurboTax since it was first introduced decades ago! I agree with you: it is now a thrown-together, shoddy, very poorly supported (or rather UNSUPPORTED) product. It's lousy! Just look at all of us here who have complained about it ... and with zero results from TurboTax! 

Next year, I will purchase H&R Block software right off the bat. I'm not even going to give TurboTax a try after all of my 2024 tax returns are done.

I'm so glad the laborious work-around I provided worked for you. Thank you for letting me know, sgperkins! And good luck with H&R Block. If you think about it as you're completing your remaining 2024 returns, it'd be really nice if you'd give us a shout over here and let us know what you think of their product.

maukro

[FW9]

Great solution!!!!! Thank you for sharing this with the community- it worked just as you described. 

[armrest2]

Same issue here with my iMAC.

I haven't seen any posts from TurboTax.   Has TurboTax identified this as a printer glitch ?

I've been doing the work around saving and printing from PDFs. 

Not how it is designed to work