Turbotax 2024 will not print: STILL NOT SOLVED AT 2/2/25

[FW9]

Hi Armrest2- I haven't heard from turbotax regarding this problem. When I spoke to their tech support, that couldn't solve it. I am just thankfull  that another community member came up with a work around solution 

[Vicki Body]

I tried to work around the lack of customer service with a Facebook post.  At least I got a promise that "we're diligently working" on it in the background.  I suggested they at least RESPOND to the community with some message that they've at least learned of the problem.  Waiting.....waiting....waiting.........

[CatinaT1]

Here is a work around a user supplied:

maukro

FW9 (and anybody else who cannot find a way to print their returns prior to submitting them to the IRS) ...

If you haven't already done so, please try work-around as I've described it in the following Copy and Paste.

Fellow TurboTaxers ...

I have posted the following information probably about 10 times in this one thread, and a handful of times in other threads as well. It seems to have worked for everybody so far.

I discovered it in late January by playing around with whatever TurboTax would allow me to do, print-wise, after I encountered my own Print problems.

I've been watching this thread for a week. It seems that some people can do some things in order to print ... and other people cannot do those things, but other things instead, in order to print. I do believe that the following method, while cumbersome, has worked for everybody so far. Best wishes to all!

Here's how I eventually got my 2024 Tax Return to print (Mac Desktop with TurboTax Desktop Version, HP printer)...

1) With TurboTax open on my desktop and on the Save For Your Records tab ...

2) I clicked on "File" from the TurboTax menu in the top menu bar ...

3) Then I chose "Preview" at the bottom of the "File" dropdown menu ...

4) Upon doing that, a new Preview window opened up.

5) Ensure that "2024 Federal Tax Return" is checked on the left hand side of the new window.

6) Choose which 2024 Tax Return forms you'd like to print. (I stuck with the default labeled "Recommended forms & worksheets."

7) Click on the blue "Preview" button in the lower right of that same window.

Another new window will open up -- this one, at least on my computer, is a very tiny version of my entire 2024 Federal Tax Return.

9) Put your cursor over the tiny preview window (ie, over your mini-tax return). A small 4-item menu will appear (if it's not already there).

10) Click on the little icon to the left of the download arrow. (The download arrow on the far right of that 4-item menu did not function properly for me. It would not download the preview.) The icon you should click on looks like an ink bottle in front of a square piece of paper.

11) Now, a new window will open up in the "Preview" app. In my case, the new document that opened up had a strange document name with six letters and numbers followed by "-Unknown.pdf." I changed the document's name to my own choosing prior to taking the next step so that I could find my file after I saved it.

12) Now, from the Preview menu in the top menu bar, Click on "File."

13) Click on "Print" at the bottom of that "File" menu.

14) You will now be able to Save your TurboTax return as a PDF ... and/or ... you will be able to Print your TurboTax return.

15) Phew. That's a lot of work, TurboTax! You need to do better.  

[tom m63]

TurboTax crashes when I choose Preview. Luckily for me, I was able to move my TurboTax files to my Windows computer and print from there. 

[jguerra210]

Same issue, and I have never had this problem before.

[maukro]

Another TurboTax user posted the following in the Apple Community (I quote):

[Quote] I have a MacPro early 2015 and it will only update to Monterey 12.7.6.

TurboTax wrote me: "We’ll be updating our macOS system requirements for TurboTax Desktop products

for tax year 2024. For 2024 tax returns prepared with TurboTax Desktop for Mac, macOS Ventura 13 or later will be required. At TurboTax, the security of our customers’ data is a top priority. Apple has announced they will no longer provide security updates or support for macOS Monterey 12 as of November 2024. As a result, our latest TurboTax Desktop products for Mac won't support macOS Monterey 12."

Is there anything that can be done or do I need to buy a new laptop to get Ventura 13 or later OS?

Thank you in advance for your time and attention to my inquiry. [End Quote]

Personally (me speaking now; no longer quoting someone else), back in 2022, I think it was, I did read TurboTax's warning that their new software would no longer be compatible with the older macOS's, for security reasons. I also read that my older Mac at the time could not be updated beyond the macOS I already had. Back then, I actually thought that Intuit said that TurboTax would no longer be compatible beginning with 2023 income taxes (in 2024).

Given that my Mac desktop was pretty old, and given that Apple likewise warned that it would no longer be providing security updates for my older macOS, I went ahead and bought a new Mac prior to filing my 2023 income taxes in 2024.

It turns out that either I misinterpreted the warnings that I read (ie, it appears I could have filed one more year -- 2023 -- on my older Mac) ... OR ... TurboTax decided to make one more older-Mac-compatible TurboTax program for 2023's taxes.

Anyway, this year, as people have written in that their TurboTax programs are crashing when they do various things that most us CAN do (versus using the Print button, which it most of CANNOT do), I have wondered if maybe the people whose programs are completely crashing are still using the older Mac's with macOS's that are no longer supported by Apple (security update-wise) and are therefore no longer compatible with TurboTax.

Just a wonder. Perhaps all of those people have newer Mac's and updated software, just like I do. It's striking how many problems there are this year! And many of them seem to be on Macs.  

[tom m63]

I have the Sonoma OS and TurboTax specs says it is compatible. So I would not necessarily blame Apple. 

[maukro]

I'm not blaming Apple at all. I'm just wondering out loud if people whose programs are crashing are possibly using pre-Ventura 13 software ... and if that published incompatibility is partially to blame for the crashes.  

I'm also making an observation that most people who've had Print problems (and crashing problems) seem to be Mac users.

I agree with you that it's not an Apple problem. I did my own taxes with Sonoma also, which is, as you said, supposed to be compatible, like Ventura 13, and yet I, too had problems. (But my TurboTax program never crashed -- there were "just" some inoperable features on TurboTax, like the Print button. And yes, it's annoying as heck.) 

[rpierce400]

I’m having the same exact problem. Have saved a PDF and attempt to print and it will not print.

[mjgreen925]

I cannot print/create PDF either 

[mjgreen925]

Would love that - I just get a pinwheel

[Torch79]

I used Ventura on a Mac, so per the Turbo Tax requirements it should have worked. But I had the problem we are discussing. That said, I am running a 2017 iMac (Ventura is the last system update supported by Apple). So I think the problem is with the older Macs even if running Ventura. Perhaps Intuit did not adequately debug their software on the older Mac platforms. It is not Apple's responsibility to debug Intuit software. Fortunately the workaround posted by maukro worked for me.

[maukro]

Here's a copy and paste of the work-around I posted several weeks ago, the post that Torch 79 referred to above. It seems to have worked for most people. Best of luck to all! 

Here's how I eventually got my 2024 Tax Return to print (Mac Desktop with TurboTax Desktop Version, HP printer)...

1) With TurboTax open on my desktop and on the Save For Your Records tab ...

2) I clicked on "File" from the TurboTax menu in the top menu bar ...

3) Then I chose "Preview" at the bottom of the "File" dropdown menu ...

4) Upon doing that, a new Preview window opened up.

5) Ensure that "2024 Federal Tax Return" is checked on the left hand side of the new window.

6) Choose which 2024 Tax Return forms you'd like to print. (I stuck with the default labeled "Recommended forms & worksheets."

7) Click on the blue "Preview" button in the lower right of that same window.

8. Another new window will open up -- this one, at least on my computer, is a very tiny version of my entire 2024 Federal Tax Return

9) Put your cursor over the tiny preview window (ie, over your mini-tax return). A small 4-item menu will appear (if it's not already there).

10) Click on the little icon to the left of the download arrow. (The download arrow on the far right of that 4-item menu did not function properly for me. It would not download the preview.) The icon you should click on looks like an ink bottle in front of a square piece of paper.

11) Now, a new window will open up in the "Preview" app. In my case, the new document that opened up had a strange document name with six letters and numbers followed by "-Unknown.pdf." I changed the document's name to my own choosing prior to taking the next step so that I could find my file after I saved it.

12) Now, from the Preview menu in the top menu bar, Click on "File."

13) Click on "Print" at the bottom of that "File" menu.

14) You will now be able to Save your TurboTax return as a PDF ... and/or ... you will be able to Print your TurboTax return.

15) Phew. That's a lot of work, TurboTax! You need to do better.  

If this works for you, please let me know by clicking on the thumbs up icon below.

[jguerra210]

I ended up figuring out this work around too, but it saves with a watermark. Does yours do that also?

[maukro]

Huh. No, mine didn’t save with a watermark.

Did you open your document in Mac’s Preview prior to saving, as in the work around I described? Or did you open your document in Adobe Acrobat prior to saving?