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Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

As of today, my status is now being posted on the NYS website. Filed and accepted on Feb 4 and today is Feb 23.

 

Now I see this:

 

"We received your return and it requires further review."

EbonyA
Intuit Alumni

Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

There might be something in your NYS return that requires further analysis - this is usually the case. Just continue checking and hopefully the status changes soon @MasterUMC.

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Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Yes- it happened to me too.

Though I know my info is correct.

 

I need to talk with a human!

 

My Fed tax refund due was sent 10 days after accepted - but the state much bugger amount been much over 21 days! Like they estimated.

Does Turbo Tax Expert know what we can do? 

Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Ps it asks for adjusted gross income- that is difficult to match up. How convenient for them. Truly need to talk to a person

CatinaT1
Expert Alumni

Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

 

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

 

To call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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