Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

[TerukoL]

Just to clarify, is it stating that the refund amount does not match?

[siana17]

Refund Status

The information you have entered does not match our records. Please verify that you are entering the same information that was reported on your New York State Tax return. Please allow a minimum of 24 hours before you access this service again.

[BrandiLO]

Please refer to your state tax return to ensure that you are entering the amount as shown on the return.

[siana17]

I did. I am definitely entering the correct information.

[Anonymous]

Each state updates their e-file status and refund information at different times. It could be they haven't updated their information since your return has been received. See the Turbo Tax FAQ below for more information regarding How to track my state refund. You will need to click on your state and follow that path to reach out to your local state agency if you continue to get the referenced error message. 

[Taxhater0011]

I am having the same problem.  I e-filed and NY State accepted my return on 2/1/20.  I checked my online account and it is listed.  Every time I check it it still says the information/amount doesn't match.  I called and the amount I am entering is the amount of refund on my return.  They can't tell me why it's happening.  Has anyone else had this problem and then it corrected itself?

[Johnnyp]

Yes, Mine says the same and i filed on 2/1 and was accepted same day . I enter the exact information that was efiled so i don't know why it is saying this. I was going to call as well but since i seen your post it is probably not worth trying to get through to them.  I have been checking everyday since and it still says the same thing.  I even called the automated line to see maybe it updated on there but nope says the same thing. I will post if i get a different response!

[Taxhater0011]

I tried the automated phone line too and got the same message.  The amount I entered doesn't match my return.  I guess this is the new way NY State is doing things this year instead of their stupid 30, 60 or 90 day messages.  Once they process we'll be able to view it.  I'll check on Saturday when they will have my return for a week.  Maybe it will show in their system.

[dkt070985]

I'm receiving the exact same message and mines was accepted on the 28th of January and im has definitely putting the right amount anyone got any update yet ??

[Nessagjf]

I’m currently experiencing the same problem and my state return has been accepted since 01/29 . I enter the exact amount stated on my return and it’s saying the information I entered doesn’t match their records. So I went ahead and tried my husbands info to see if it would be the same and it wasn’t his actually said the have received his refund and is currently reviewing it. 

[Mrsjonesy80]

Mine is saying the exact same thing. It was accepted on 1/31 so I’m unsure as to why we are all getting this message. My husbands was accepted on 1/30 and he got a direct deposit date already 

[Taxhater0011]

Just tried checking again.  It finally says they received it and it's being processed.  No further info available.

[Tungpow]

The information you have entered does not match our records. Please verify that you are entering the same information that was reported on your New York State Tax return. Please allow a minimum of 24 hours before you access this service again. See Understanding your refund status on our website

[Tungpow]

The information entered doesn't match the amount on your New York State return. Please verify that you are entering the same information that was reported on your New York State return. If the information doesn't match this time, you will be unable to use this service for 24 hours. See Understanding your refund status on our website.