Turbo Tax has been completely incompetent and misleading about my tax return.

[ericchatham]

Filed my taxes on Feb 4.  The irs my refund app stated that the money was sent on 2/20/2025.  I spoke with an IRS agent on 2/26/2025 that informed me that the return was deposited on 2/20 to Crossriver Bank.  Crossriver Bank is the bank for intuit turbo tax.  I've spoken with 2 different agents and 3 different lead agents at turbo tax.  The first agent that I called on 2/26/2025 told me that they had the return and it would be sent to my bank at the end of business on 2/26/2025.  It was not.  I spoke to another lead tech that said the return was sent to Credit Karma in my credit karma money account.  I don't have a money account with Credit Karma.  I spoke with Credit Karma and they informed me that they never received any money because I don't have a money account with them.  I spoke with another supervisor afterwards, that told me that I would have to speak with the IRS again because they've never received a return.  I called the IRS agent again, and re-stated that the money was sent to Crossriver Bank on 2/20/2025 and gave me the rounting # that they sent it to.  I've been given the run around and they've sent me on two dead end paths to the solution.  I have the account # that the return was sent to on the 20th, but turbo tax won't even acknowledge that they received the return. 

[CatinaT1]

Did you have your fees taken out of your Refund? If so, that is why your refund went to Cross River Bank. They should remove your fees and forward the remaining amount of your refund to the method you chose to receive your refund. If you selected direct deposit and for whatever reason the deposit was not able to be completed, then you will receive a check in the mail from Intuit.

I would guess your check was mailed and if that happened on the 20th, I would expect you would receive it in the mail soon.

[ericchatham]

I understand the process.   Your explanation doesn't justify my return sitting at your bank for 5 business days to get your fees, which still hasn't been completed.  It also doesn't explain why your lead agent told me the funds were routed to a non-existent Credit Karma account.  Your explanation doesn't justify a supervisor telling me that turbo tax hasn't received the funds and I need to contact the IRS again.  My state tax refund was sent to my bank account.  Why would turbo tax mail me a check, when I requested direct deposit.  Again, wholly incompetent. 

[Djenkins83]

Same except they sent me a check from turbo tax deposited into my checking account and it bounced from cross river bank 

[BrittanyS]

You can contact us here. to further discuss your issue.

@Djenkins83 

[Kjgibson37]

@ericchatham I would prefer it that way as opposed to having to wait for the IRS to reissue it. This thread has helped put me @ ease. Even though I was told the same thing from TurboTax but I received an email yesterday. So I'm hoping you've had a positive update since your original post? Please keep me posted. Thanks again for posting this

[Kjgibson37]

@Djenkins83 Hi, have you received your refund already? My issue is my refund was returned because THE BANK closed my account & I found out after my return had been submitted. Can you please advise

[Kjgibson37]

@BrittanyS I received an email from TurboTax that my refund will be mailed to my address, is this correct? Is there away for it to be deposited into my bank account? The original account was closed without my knowledge (I only use it this time of year). Can you please advise?

[Djenkins83]

I’ve done all of that I have 10 case

numbers all have been escalated no one calls you back I was sent a bad check from intuit written on cross river bank the paper check was deposited into my account some funds were released then the following day the entire check was reversed because cross river bank denied the payment 

[Kjgibson37]

@Djenkins83 please don't tell me that? This is not the time. So have they responded? I'm sorry for all the questions, but I'm in the same boat you were in & now I'm beginning to panic:(

[Djenkins83]

The check from them will not clear just as many others especially if it comes from

cross river bank

[Djenkins83]

Search cross river turbo tax it’s all over social media and the turbo tax community especially if you opted for the 5 day early 

[Kjgibson37]

@Djenkins83 they have to correct this right? I'm going to look it up on social media:( Thanks for pointing me in the right direction. I want to know what's going to happen for you? This sucks!

[Djenkins83]

I hope so this has been a battle and it’s mentally and emotionally exhausting this has been difficult 

[Afisher96]

The checks that are sent out can not be cashed anywhere nor can they be verified by the bank they are sent from!