I understand the process. Your explanation doesn't justify my return sitting at your bank for 5 business days to get your fees, which still hasn't been completed. It also doesn't explain why your lead agent told me the funds were routed to a non-existent Credit Karma account. Your explanation doesn't justify a supervisor telling me that turbo tax hasn't received the funds and I need to contact the IRS again. My state tax refund was sent to my bank account. Why would turbo tax mail me a check, when I requested direct deposit. Again, wholly incompetent.
