Filed my taxes on Feb 4. The irs my refund app stated that the money was sent on 2/20/2025. I spoke with an IRS agent on 2/26/2025 that informed me that the return was deposited on 2/20 to Crossriver Bank. Crossriver Bank is the bank for intuit turbo tax. I've spoken with 2 different agents and 3 different lead agents at turbo tax. The first agent that I called on 2/26/2025 told me that they had the return and it would be sent to my bank at the end of business on 2/26/2025. It was not. I spoke to another lead tech that said the return was sent to Credit Karma in my credit karma money account. I don't have a money account with Credit Karma. I spoke with Credit Karma and they informed me that they never received any money because I don't have a money account with them. I spoke with another supervisor afterwards, that told me that I would have to speak with the IRS again because they've never received a return. I called the IRS agent again, and re-stated that the money was sent to Crossriver Bank on 2/20/2025 and gave me the rounting # that they sent it to. I've been given the run around and they've sent me on two dead end paths to the solution. I have the account # that the return was sent to on the 20th, but turbo tax won't even acknowledge that they received the return.
