You'll need to sign in or create an account to connect with an expert.
if you were due a refund, the easiest thing might be to contact your state department of revenue - income tax division to get an answer.
No one at TurboTax knows why. Your state does not share any information with TurboTax after you file your tax return. You will have to contact the state to find out why you did not receive your refund.
Federal and state refunds come from completely separate entities, There is no rule as to which one will come first or how much time there will be between their arrivals.
STATE RETURN
Make sure your state return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
If you did not claim a refund on your tax return, that's because your withholding and other payments was not more than your tax. If you want a refund, you will need to change your withholding to have more taken out each paycheck.
If you claimed a refund that was never paid/deposited, you need to contact your state. Some reasons could include:
1. You didn't file a state return
2. The state kept your refund for other debts
3. The state was unable to pay a refund because your bank information was wrong or you moved and your mailing address is different.
Only you can contact the state and ask for an explanation.
if you were due a refund, the easiest thing might be to contact your state department of revenue - income tax division to get an answer.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
maximgt
Level 2
maximgt
Level 2
NewTaxResident
Level 2
Kat2526
New Member
joellevine1952
Level 2
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.