Tax return not being accepted by IRS

Forum|Forum|5 years ago
June 1, 2021
1 reply
0 views

Both my Federal and State returns were rejected because they said I did not have the correct AGI from 2019. I refiled using the AGI on my 2019 tax returns done by Turbo Tax and they still say that it's wrong....so I am appealing to Turbo Tax for help if I could find a phone number to call. Turbo Tax says they will help but I sure am not finding how......

E-file Status

macuser_22

Alumni - Champ

See this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618

You can get free 2019 tax transcript from the IRS

https://www.irs.gov/individuals/get-transcript

If you filed late last year there is a good chance that the 2019 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

Also see: https://www.taxpolicycenter.org/taxvox/are-irs-security-tools-blocking-millions-people-filing-electronically

https://www.forbes.com/sites/howardgleckman/2021/04/26/are-irs-security-tools-blocking-millions-of-people-from-filing-electronically/?sh=529e1d891a76

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

wshelton

Level 2

My Federal return was e-filed on May 5th. I have paid TurboxTax, however, my return is still in "Federal Return Pending." It has now been 6 weeks. I need to validate somehow that my return was SUBMITTED and why it has been in pending status for the last 6 weeks. You can't speak to a human at TurboTax or the IRS currently. How am I supposed to ensure my refund will be accepted by the IRS. Somebody, please help!

macuser_22

Alumni - Champ

@wshelton wrote:

My Federal return was e-filed on May 5th. I have paid TurboxTax, however, my return is still in "Federal Return Pending." It has now been 6 weeks. I need to validate somehow that my return was SUBMITTED and why it has been in pending status for the last 6 weeks. You can't speak to a human at TurboTax or the IRS currently. How am I supposed to ensure my refund will be accepted by the IRS. Somebody, please help!

What does the status lookup say:

You can check your TurboTax filing status here:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**