The IRS site has nothing pertaining to my filing status, I have tried that. I am also not getting a refund, rather owe money.
I have called the number you have provided. I have used the TurboTax site chatbot asking to speak to an agent. I have reviewed this same FAQ article you provided. Every scenario leads me to speak to a machine asking the same questions with the end result telling me they have no information to provide and the call ends. I need to speak with a human at TurboTax who can access my account and verify where my Federal Tax filing stands.
