Tax Advance with Energy Credit

[Hdchvz]

We usually are approved for the tax advance only this year we weren’t and no explanation was given. Only difference is the energy tax credit this year. Did anyone claim the energy tax credit and get an advance?

[KatrinaLO]

Unfortunately, if you were not approved, you did not meet the qualification criteria for the Refund Advance. First Century Bank will send you an email explaining why you weren’t eligible for the Refund Advance. If you didn't pre-qualify for Refund Advance, it may be because you owed money to your state, your refund was not $500 or more, or you have outstanding student loans or current tax liens. 

Please see below for more information:

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

[Hdchvz]

@KatrinaLO   We were pre-qualified and it stated we would get the amount within an hour of the IRS accepting out return. 20 hours AFTER the IRS accepted our return I get an general email with NO specific answers as to why all of a sudden we didn’t qualify. I’ve called green dot and they are no help. Who do I teach out to? We pay a significant amount to file and have support and we are receiving very little.

[BrandiLO]

We would be happy to assist. However, since the Refund Advance is provided by First Century Bank, you would need to follow the instruction provided in the link previously provided.

[Hdchvz]

@BrandiLO there isn’t any additional help on that link. Just general information that doesn’t answer any questions to our particular situation nor does it offer where to reach out to for additional help with First Century Bank. Please tell me where I can find help that will answer questions specific to us? Not a general FAQ link.

[HeatherPLO]

Below is a link to the Contact Information for the Turbo Tax Prepaid Card Customer Service.  For further assistance, please reach out there:

https://turbodebitcard.intuit.com/contact-us

[Hdchvz]

They don’t help, they tell you to call the bank and the bank says to call them...

[Bradgg777]

I need this

[CassLO]

Please see the TurboTax FAQ below for information and assistance with the Energy Credit:

Can I claim energy-efficient appliances or energy-saving home improvements?

If you need additional help, you may also find out how to talk to an expert through TurboTax Live.

• How do I get TurboTax Live?

@Bradgg777