@KatrinaLO We were pre-qualified and it stated we would get the amount within an hour of the IRS accepting out return. 20 hours AFTER the IRS accepted our return I get an general email with NO specific answers as to why all of a sudden we didn’t qualify. I’ve called green dot and they are no help. Who do I teach out to? We pay a significant amount to file and have support and we are receiving very little.
