Tax Year Prior to 2020: Talk to Customer Service Person?

[Ben J NYC]

It seems that I was charged for two licenses when I downloaded the 2018 version of Turbo Tax.  I must have clicked the button twice or something?

How do I speak to a person to arrange for a credit for my unused version?

Thanks!

[DoninGA · Accepted solution]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Teresa t]

I payed 95 dollars and still had get someone else to do my taxes i want my money back [name removed]

[DoninGA]

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@Teresa t wrote:

I payed 95 dollars and still had get someone else to do my taxes i want my money back teresa thompson

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READ the answer directly above your message!

[MichelleLO]

Please follow the instructions that DoninGA posted above. 

[Ravadee On-iam]

I need 1-800 number I can talk to real person not texting please

[DoninGA]

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@Ravadee On-iam  wrote:

I need 1-800 number I can talk to real person not texting please

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READ the instructions on contacting support from the answer provided in the post above.

[aniyalee]

I paid the 80 dollars to file now it's not continued it has already charged my bank account now that I have went back it's requesting I repay by I do have a confirmation number that my account has been charged

[HeatherPLO]

Log completely out and log back in and see if that clears the error.  Also, you may want to try to clear your cache and delete cookies.  To do this, follow the links below:

Clear Cache:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If it keeps trying to recharge you, please reach out to customer service here:

https://support.turbotax.intuit.com/contact/

[Rhunt42]

The IRS has informed me my refund has been sent.   It was sent to u guys to remove what’s owed to you.  When will my refund be issued to me

[DaraLO]

If the funds are not available in your account on the refund date, keep in mind: "It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards."

Reference:  IRS.gov - Refund Timing

[Thamara0679]

My tax was place in hold

[CassLO]

@Thamara0679  Did you use the "Pay with my Refund" option? Did you receive a email from "Santa Barbara Tax Products Group "? If so, please see the TurboTax FAQ below, which will explain the email you received:

Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

[Crystal 1987]

I want to know when my tax will come in I filed on feb 12 

[DoninGA]

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@Crystal 1987 wrote:

I want to know when my tax will come in I filed on feb 12 

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Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions