HeatherPLO
Intuit Alumni

After you file

Log completely out and log back in and see if that clears the error.  Also, you may want to try to clear your cache and delete cookies.  To do this, follow the links below:

 

Clear Cache:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

Delete Cookies:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

If it keeps trying to recharge you, please reach out to customer service here:

 

https://support.turbotax.intuit.com/contact/

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