Refund

[Sbowen80]

I filed my taxes and paid $172.00 in fees to turbo tax. I was suppose to recieve $271.61 refund, that was minus the fees. Recieved my refund today and it was for $89.00!!  After contacting the IRS, I DO NOT have any offsets, they stated the return should be $271.61.  Now, I am finding out that your 3rd party company took $181.64 in there own fees! They are stating it is filing fees...how is that possible when I paid turbo tax to file.  This is literally stealing money for services not rendered with this company.  If that is the case then I should recieve a refund from turbo tax for the $172.00 fee they charged me to file.  This is not right! 

[Vikkysweet]

I am having similar problems too. Turbo tax can you contact me and fix this issue please. I was charged more and my Tax return came from one unknown company 

[SForrestLO]

If you choose to have your Turbo Tax Fees deducted from your refund, there is a fee. Turbo Tax is not a bank. Therefore, Santa Barbara bank charges a fee for their service. If you choose this option, there is a page that explains the process and you have to agree to it in order to move on. After you read the page and choose not to agree to it, then you will have to pay your fees before you file. 

What is Refund Processing Service?

Please see this link to contact SBTPG. 

[Sbowen80]

I have used turbo tax for the past 5 years and this was never done before.  Why am I getting charges to file with you and they are charging filing fees as well, more than what turbo taxed charged.  How?? I didnt file with them! This is not right.  They took basically my whole return.  I did not see anywhere when I filed a page that stated they would take the remainder of my refund.  I seen a page that stated there would be an additional fee to efile. Which I have pd every year. Now i am seeing there are thousands of other turbo tax customers who are going through the same thing and they were unaware as well. Who can that be?? Over 1000 people all overlooked the same thing? No way! Can you send me a link to that form?? 

[DoninGA]

@Sbowen80 

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[Sbowen80]

I was charged $172.00 from turbo tax and then your third party company charged an additional $181.00 and no one there will explain why.  This is very upsetting.  Everyone keeps giving all these reason but can't explain why they charged me the $181 from my refund. This is not right!