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Pricing

Level 2

Solved

MAC Everytime I try to print my return or a form the turbotax program shuts down and nothing prints. How do you correct this

Forum|Forum|7 years ago
June 6, 2019
13 replies
0 views

turbo tax advantage, premier

TurboTax Premier Online

Best answer by macuser_22

Print dialog

mesquitebean

Level 15

Are you using the Premier desktop software (CD/download) for MAC?

jnrfoxAuthor

Level 2

Yes

jlhartman4

Level 2

I had a problem printing too. I tried to print at the last screen before filing and it kept causing the software to crash. The print screen came up, but then didn't progress, and the software stopped responding - so I force quit. Then I just went ahead and filed. Then I tried to print after filing. It did the same thing at first (looked like it wasn't progressing), but the software didn't actually crash (didn't say "not responding" in the force quit app). It finally printed just took a while. Not sure what the issue was... wasn't able to review the pdf before filing, but was able to get it after filing.

mesquitebean

Level 15

I'm going to ask a SuperUser who uses a MAC to comment in this thread, but I'm not sure if it will be tonight or not.

In the meantime, can you please describe the method you are using to print, and have you tried more than one method? Have you tried to save a PDF, and then print from that PDF instead of printing from inside the program?

@ macuser_22 Are you able to assist with this MAC printing problem causing a TurboTax shutdown? Thanks.

macuser_22

Alumni - Champ

I know of no reason that would happen.

I suggest restarting the Mac .

The print function is to print a pdf file. When printing you should get a print dialog window. The lower left has a button that says PDF. Choose to open on preview. Does that display correctly?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

jnrfoxAuthor

Level 2

I've used the print function of going to the upper left under file and then print when I was trying to print the return. The software then closed. I selected "print return" on the review page and it also closed the software. I had also attempted to save as PDF, selected cloud desktop, but nothing saved so I could not print from that PDF. I think that means it does not display correctly. Thank you for involving a SuperUser and your other help

macuser_22

Alumni - Champ

Do you get the print dialog screen and can you open with preview?

See my screenshot in an answer box (can't pit a screenshot in a comment)

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

macuser_22

Alumni - Champ

Also try opening Applications -> Utilities -> Console

Look through the reports for anything that says TurboTax at the time that this happens (probably under User Reports). Or error messages when the Mac devices and all messages are selected.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

jnrfoxAuthor

Level 2

There was nothing in user reports that references TurboTax. There was one in system reports from 2/24/18. I don’t understand anything I see at this level.

macuser_22

Answer

Alumni - Champ

Print dialog

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

Miss Cast

Level 2

Can't print or convert to PDF, either the whole return or a single form. TurboTax crashes.

Macbook Air Ventura, Turbotax 2022

Miss Cast

Level 2

Would much rather a solution than a bunch of emails telling me I won a badge.

GPahwa

Level 4

Kindly try steps mentioned at below mentioned URL. It should help you to get rid of error message while printing Forms on Mac.

https://ttlc.intuit.com/replies/6693470

jtb

Level 2

I am having a similar problem with Mac 2014 version of TurboTax. I've installed the patch twice now and get the message "There was a problem connecting to Intuit's Secure Print Service. Please check your Internet connection or try again later."

Please advise.

macuser_22

Alumni - Champ

Unfortunately TurboTax only supports software for 3 years. 2014 is no longer supported and the print server is gone. (2014 was unique because 3rd party software was used in TurboTax for the print functions, but there was a licensing issue with that 3rd party and Apple, so to sell TurboTax in the Apple store, that 3rd party software was removed from the product and placed on a Intuit server. That applies to 2014 Mac only).

There is no way to print from a Mac for 2014. If you have access to a Windows PC you can install the software and transfer the .tax2014 data file and print.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**