No option for refund advance when i checkout

[CatinaT1]

Here are a couple things to check:

• If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available.
• If you select the 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed.

See this resource for more information: 

Offer details and disclosures for the Refund Advance program

[sippigal228]

did anyone figure out if its a glitch in the system for the refund adavnces

[SarahMarie32]

What’s even more annoying is that the option was there for me, I had to step away to take care of my child and now the option isn’t there anymore? I’ve been with them for over 4 years now, idk if I’ll even file with them now. I was wiling to pay their prices for the advance but without it, I’ll got elsewhere.

[Marazasayuli]

It’s understandable but at the same time I’m not willing to give HnR block $400 to file PLUS 39 to apply for the advance…That’s insane…I would rather do them my **bleep** self…lol It’s definitely an anomaly. This is the first time I have ever had an issue with TurboTax and I have been with them since 2018..:.

Sarah, did you pay for the fees?

[SarahMarie32]

Still trying. No one can give an exact answer. I won’t file with them, I’ll take my money elsewhere. I had to step away for 15-20 minutes and in that time the option disappeared and no one knows why? 

[SarahMarie32]

Reading through, maybe I just need more patience. Someone said if you make a new account it shows up? 

[SarahMarie32]

Filing a complaint as well. They’ve been hit before for false advertising. Crazy they haven’t learned anything. 

[Eduv7510]

Same thing happened on mine, then it appear as an option but when selected it says indo not qualify, without giving a reason. It does not even let you apply. I contacted Tuebotax multiple times and they couldn't figure it out. One time the person just said the can't help and hung up.

[HellooBrooklynn2]

It’s true. This is my second account. I wasn’t able to obtain the advance option with the first one. However, I did get a 48 hour notice email that they want to verify it was me for security purposes. But other than that, I was able to get the option with the second account.

Note: When I spoke to a representative today about it, she says that happens and they cannot explain why. The workaround is making a new account and use it moving forward

[Strawberry1111]

Same here. No option for refund advanced even though they advertised it. I have tried everything everyone suggested  and nothing worked. I created a new account which was very time consuming and it still didn't show up. I tried toggling back and forth as suggested.  I don't understand why some are being offered it and not everyone. It is not even giving me an option to apply for it. Turbotax needs to explain why it isn't offering this to everyone to even apply. False advertisement on their part and a headache.  They need to say something so we aren't wasting our time anymore.  There is no reason I wouldn't qualify either. I  received it last year and had the assumption I would this year too since nothing has changed on my part. The only change is Turbotax and they have no answer.

[uaculmer]

It seems like alot of people are having this issue..turbotax needs to look into this..the same thing happened to me but I've already filed.. I assumed they may have changed the process for the refund advance. Safe to say I've used turbotax for the past 4 years I will not be using their services going forward, it seems they are not transparent I'm sure they were aware most people did not receivethe refund advance option.

[Alley248]

Do you have the Turbo Tax Max?

[Strawberry1111]

So strange! So time consuming.  I opened a new account as suggested and it didn't work. Was so frustrating because took over 2 hours to fill in all my information for self employed.  Ugh! But today I went back and checked and suddenly the option for advanced refund appeared! No rhyme or reason just sporadic. Still not showing on my old account. Mind you it didn't show up yesterday on new account just suddenly today. I've spent so many extra days and hours on turbotax this year because of this. I don't know if it's a glitch or if turbotax is only offering it sporadically.  Please be more transparent Turbotax! So aggravated.  Still don't know if I am approved but at least finally was given the option to apply! 

The photos are of when it gave no option. Just to show I wasnt selecting wrongly. 

[Segarcia08]

Why did you do?

[Strawberry1111]

I created a new account with a different email. I refilled everything out and it still didn't give the option for the refund advance at the end. But this morning I tried it again on my new account  and the option was finally there. Not a different server or anything else different.  Only thing that worked was persistence and keep trying like an insane person. Cause I tried more times than anyone normally would but hearing others say they finally got the option after trying many times, I had some hope. When it finally showed up there was the no thanks option under the 2 choices of 5 day early or direct deposit. I clicked no thanks and it took me to the refund advance option. All the other times there wasn't a no thanks option. So if you get the no thanks option click it.  Good luck