No option for refund advance when i checkout

[daniellelutz2013]

I had the same thing happen to me it didn’t even give me the option to have the fees taken out of my federal return. I called and they got someone on that finally got it working for me I went through the process. I have waited and waited for my advance and nothing. I called yesterday they said that I was approved for the refund advance so today I got ahold of credit karma to see what was going on and they said that the application wasnt completed started but not completed so I called turbo tax back and they can’t give me answers. Said maybe I was denied. I am going to call again when I get off because I called credit karma and they said I was not denied the application wasn’t completed. 

[elijahsmaman]

Don't listen to the tax lady. I think it's a turbo tax glitch. I've cried too. It's so frustrating when I could've gone somewhere else. I called credit karma, turbo tax and they say First Century Bank will tell you why you're not eligible in an email. The email never comes and the bank site says do not contact about turbo tax advance. I check all the boxes for edible so tax lady is wrong. They didn't change them and not say. There's a lit of boxes to check and I meet the requirements AND had the option of an advance and still didn't work.

[Taintless]

I’ve been trying to get it to work as well. I just got off the phone with them and after asking if my refund was over 500 dollars ( it’s expected to be almost 11,000) the gentleman apologized and said I’m not seeing the option because I do not meet the requirements. He could not explain to me why I’ve received it for the last three years, and although nothing has changed for me why this year I do not meet the requirements. I asked if it was because I’m not a first time user with turbo tax? Also could not explain why I would receive an email from turbo tax a few weeks ago offering the service of an advance as soon as I could Efile in late January! Weird right ? Also I would like to know why “ I’m ineligible” for TT but I’m eligible for an advance if I submit my return with H&R Block?  There is a lot of unanswered questions here for not only myself but a large portion of the TurboTax community however, I have my answer to whom I will be filing my taxes with from here on out. It’s sad I’ve been with TT since I was a teenager and did my first return but this is absolutely ridiculous and I have no desire to continue with this  ridiculous facade anymore. ✌️

[daniellelutz2013]

I just talked to turbo tax again because I talked to credit karma and they said my application as started but not completed. Well I know I completed it on my end and the glitch is on their end and they said there is nothing they can do about it now. I am so mad about it. I will be taking my stuff somewhere else. 

[Kann815]

So it’s very shady and misleading because you can’t see the option until after you pay and even then it only shows two options 1. Credit karma 5 days early or 2. Another card option and right below it in (blue I think) it says “no thank you” and you have to click on that for it to show you the refund advance option. I did it and it approved me, I’ve done it 3 yrs in a row and then at the very end it said “ oops sorry not available rn, we’re aware of the issue” so I just didn’t pick a deposit option yet or sign. Now going back on it doesn’t even show that option, not sure if it has to do with the govt account freeze yest or the site. They also didn’t apply my promo code and they never honor the $25 referral coupons they offer I’ve done it many times and the only reason I stick with them is for this advance option otherwise they are super shady!!!

[mflo4646]

i figured it out for days i did not have the advance option i restarted my return i created a new account. so today i said eff it im just going to file im wasting days looking for the advance. so as i did this i figured it out. so continue as if your going to file then when you get to the second page after your selected how you want to pay how you want it deposited click continue and then theres a list that shows what you selected how you want to pay for the filing fees then the second box should say how you want your return deposited there should be a button that says revisit. click that and the option will be there

[dsalas264]

Hi Brianna! I'm having the same exact issue. What do you mean going back and forth? Did you restart the "file" tab over and over until the option just appeared? 

[Solitabolden89]

I filed and never hit the option so I never received anything I’m just waiting on my taxes.

[ciaracerasuolo]

The same thing is happening to me! I will try to go back and forth like you said and see if it shows up. 

[mflo4646]

keep going through like your going to file put direct deposit for credit karma select how you want to pay for your return. the screen after that when you click continue has three boxes and a button that says revisit next to the payment option and then a revisit button next to the deposit button click that and the advance option is there

[Kann815]

Yes I finally got in touch with a rep through there instagram account and I will screenshot what she advised me to do because it looks as if the refund advance option is no longer there it’s very misleading. 

[Kann815]

Adding to my below/above response. She also said to try clearing out cookies n cache 🤷🏼‍♀️.

[CaliGirlErin85]

Back and forth on what? And did that happen after filed and it was accepted? I just filed and it was accepted but I don’t see the option. I’ve always gotten and advance. 

[CatinaT1]

If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available.

If you select the 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed.

See this resource for more information: 

Offer details and disclosures for the Refund Advance program

[Kann815]

I have returned many times and the option for the advance is not there. This year is extremely frustrating turbo tax is done bs there loosing a bunch of long time customers and I will make sure to let everyone know not to use them. I have accidentally paid twice and there refusing to refund me one of those payments for the same return?!?!