I got a letter from IRS said my taxes weren't done right. I checked my end and it is right, but Turbotax put in that my retirement and my husbands were a rollover and now I owe over 8 thousand dollors plus 2 thousands in interest. Why don't TT pay for there mistakes.
First the IRS is not always correct but if they are and TT made the error then put in for an accuracy guarantee. Sadly most of these errors are made buy the user ... if you didn't complete the entire 1099-R section and correctly answer the questions then that was not a program error.
Any calculation errors on the part of TurboTax are covered under the Accurate Calculation Guarantee. TurboTax will pay any penalties and/or interest due to a calculation error but not any taxes owed. The Guarantee does not cover any user entry errors or omissions.
See this TurboTax support FAQ for the 100% Accurate Calculation Guarantee - https://ttlc.intuit.com/questions/2566201-what-is-the-turbotax-100-accurate-calculation-guarantee
See this TurboTax support FAQ for submitting a claim - https://ttlc.intuit.com/questions/1901269-how-do-i-submit-a-claim-under-the-turbotax-100-accurate-ca...
See this TurboTax support FAQ for documents needed to submit a claim - https://ttlc.intuit.com/questions/1901060-what-documents-do-i-need-to-submit-a-claim-under-the-turbo...
Call them. Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
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@VolvoGirl To be clear with everything, we will not be billed twice if our refund haven't hit our checking account correct? For those of us who set up the automation for Turbo Tax to take out the charges from our deposit?
Just received the same letter seems like I shouldn’t be paying for a service. My CPAwould not of screwed up . Whole reason for turbo tax is simple and accurate. Screw these people they need a class action lawsuit as it is .
If the refund is delayed then the TT fees only (+ sales taxes if any) are debited from the account that the refund was to be deposited to ... this was what you agreed to twice in the interview ... you signed a contract with the processing bank. Save a PDF of the return with all the worksheets to see the contract in writing.
When or if the refund is ever released to the processing bank then only the bank processing fee will be withheld and the balance of the return sent to you. Bank fee is $40 ($45 in CA).
@Critter-3 Thank you for answering for your buddy Critter... Need this all in writing directly from you so thank you.
You can also be auto-debited if you signed up for Pay With My Refund and your refund is sufficient, but the IRS is still holding your refund 36 days after your original estimated refund date. In this case, you'll get the same email notifications from us, except we will debit the Pay With My Refund fee (if any) in addition to your other TurboTax fees.
Just do the same thing I did I opened up another account and left the account TurboTax is going to try to debit money from at a hefty zero balance. they will not be able to debit the money they **bleep**ed me too. This is the last time I will use this platform they can get that money when I get mine!