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xmasbaby0
Level 15

Letter from IRS!!

@JayzDaMaster 

 

Already in previous reply to you:

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Annoyed12
Level 3

Letter from IRS!!

I wonder if this also effected the situation with our tax return and them filing it properly.

Seems like Turbo tax have some explaining to do...

Did anyone get a letter of notification that Turbo Tax accounts got hacked?

https://www.tomsguide.com/news/turbo-tax-accounts-hacked

This really makes me questions their ethics. 

DoninGA
Level 15

Letter from IRS!!


@Annoyed12 wrote:

I wonder if this also effected the situation with our tax return and them filing it properly.

Seems like Turbo tax have some explaining to do...

Did any we get a letter of notification that Turbo Tax accounts got hacked?

https://www.tomsguide.com/news/turbo-tax-accounts-hacked

This really makes me questions their ethics. 


As stated in your link - This affected only a single TurboTax user in Massachusetts earlier this month.

Annoyed12
Level 3

Letter from IRS!!

Why didn't we receive a letter of notification about this incident and what Turbo Tax is going to do in terms of preventing this from further happening to other accounts in the future? 

How can we trust your platform services with critical sensitive information?

VolvoGirl
Level 15

Letter from IRS!!

You can use the Desktop CD/Download program on your computer.  Then your info is not on Turbo Tax Online and under your control.

Critter-3
Level 15

Letter from IRS!!

Read that article closely ...  The security issue was not an Intuit situation ... all "hacking" have happened due to  a user error in protecting their password or their computer getting compromised.   Intuit alerts customers who may have been affected and freeze accounts to protect the data in the account. 

 

 

Annoyed12
Level 3

Letter from IRS!!

@VolvoGirl 

As a company who hold sensitive information. The online data should always be protected. 

Was there any information regarding the protection of clients information by downloading the program prior to sign up or emailed after sign up?


Critter-3
Level 15

Letter from IRS!!

TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.

We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.

Here are some of the reasons you may have received this email:

  • You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
  • You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
  • You have created multiple TurboTax accounts this year, or in prior years.
  • You file as Married Filing Separate, with you and your spouse having different TurboTax accounts.
  • You have filed for dependents, or another family member, in the past and the email is referring to their personal information.

If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.

Learn more about how TurboTax safeguards your data.

Related Information:

 

 

Turbotax has a  feature that tracks the dates, times, and approximate locations your account was accessed.  You can log in and check this feature.  Make sure you log in by typing the address in your web browser and check for the padlock icon that means you have a verified connection.  Click Account Tools, then Security, then scroll down for access history.

  • Be aware that the date and time will be accurate, but the location may be less accurate, especially if you are using a cell phone. Determining location from an internet address is notoriously prone to error.   But, any overseas access is definitely a problem.  If there are log ins you don't recognize, you can call customer support, and also take steps (below) to secure your account better. 
  • To secure your account, log in to your Turbotax account by typing the address into your browser window, and make sure your browser shows a padlock icon or whatever symbol it uses to indicate a secure verified connection.  Change your password, and make sure it is not something you use on other web sites.  Change your security question to something that a crook could not guess from social media.  Make sure your email address and cell phone number are up to date as Turbotax may use that to help verify future attempts to log in.
  • You also have the option to turn on 2-factor authentication for all log-ins.  With 2-factor authentication, Turbotax will send a code to your email or cell phone when you try to log in. The idea is that only someone who knows your password and also has possession of your phone will be able to log in, this is more likely to be the real you.  Turbotax will use 2-factor authentication whenever you log in from a computer that turbotax does not recognize, but you can turn it on for all log-ins in your security settings.
  • Also see these two FAQ's about the emails being sent to alert users on the new security measures:
    https://ttlc.intuit.com/questions/2922944-i-received-an-email-about-using-different-turbotax-account...
    and
    https://ttlc.intuit.com/questions/2934086-i-received-an-email-about-using-a-new-device
Annoyed12
Level 3

Letter from IRS!!

@Critter-3  Thanks for the fact check. Please see my comment below and would love for you to give me more facts about what  @VolvoGirl  is saying about the download program.

Annoyed12
Level 3

Letter from IRS!!

@Critter-3  Thanks!

VolvoGirl
Level 15

Letter from IRS!!

Here's a couple links

Intuit Online Security Center

https://security.intuit.com/index.php

 

What to do if you suspect Identity Theft

https://ttlc.intuit.com/questions/1900655-what-to-do-if-you-suspect-tax-related-identity-theft

Annoyed12
Level 3

Letter from IRS!!

Thanks @VolvoGirl !

Codyc426
Level 1

Letter from IRS!!

Same happened to me. I asked for help with the letter and my case manager just closed it out wothout doing anything at all. And now they keep trying to charge a card that has no money on it and it keeps overdrafting and now today i got an email saying i still owe the full 155 even though they overdrafted my account 45 dollars now

Swhitcomb63
New Member

Letter from IRS!!

I've tried to get a tax expert for it to not load I got a letter from the IRS for identity but can't get help for something I'm charged for?  I got a letter from the state also!  Then you guys are going to debit my account for what because of your mistake not mine!

Swhitcomb63
New Member

Letter from IRS!!

I need to speak to somebody I sure as he'll haven't been able to get anyone that I was told I would get

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