TurboTax FAQ
TurboTax FAQ
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How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee?

Before you submit your claim, make sure that:

  • You received an assessment notice regarding a tax return, that shows the penalties and/or interest you owe.
  • You double-checked your entries and you believe you entered them correctly; 
  • Your contact information is current
  • (CD/Download software) You registered your software and your program is up-to-date (CD/download versions only); and
  • You filed an amended return after we fixed the error, if we asked you to do so. (Don't worry about this part if you didn't receive these instructions from us.)

Please submit your case for review within 60 days of the date on your penalty assessment notice, as we only reimburse the penalties and interest on the first notice received.

  • As this is a reimbursement, you might want to pay the penalties and interest on your penalty assessment notice first - this is not a requirement, however.
  • If your claim is approved, we will pay for the penalties and interest incurred on the first notice you receive.
  • You will still be responsible for the tax you owe on the return.

You should also respond to the IRS or state tax agency (if they requested a response) as soon as possible, per your assessment notice.