I printed my return (haven't mailed or filed yet) and realized I made a mistake. I would like to start over.

[CarissaM]

To clear and start over, please follow the instructions here @sue need help. 

If you have already printed, it may not allow you to clear and start over. 

If you need additional assistance, please click here to contact customer support. 

[VolvoGirl]

@sue need help   If  it doesn't let you clear and you haven't paid or filed you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts. How to start another return in the Online version
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

[lanhtran14]

I printed out my return using turbo premier but then found an error. I want to start over again. How can I do it?

[Kat]

@lanhtran14 I don't think you can completely start over in this instance since you've already paid your fees.  Please contact TurboTax Customer Support during business hours using the info I'm linking below.

How do I contact TurboTax? 

[1maroulis]

I need to make corrections and you ask me to purchase again why i did not finish filling [email address removed] 

[phone number removed] I paid $80.00 dollars I will cuncel you out if i donot get to finish filing

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[VolvoGirl]

If you paid for the Online version you can ask for the Desktop download program to finish.   Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

How to finish a prior year online return

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

You will first need to download the tax data file from Online.  It will end in .tax2020.  You can download the tax file for free.  Then you need to install the Desktop program.

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

[LMO56]

This is the correct response, verified April 11, 2025, while working with a conscientious TurboTax supervisor.    The issue I needed to correct arose from a glitch in how TurboTax managed a state-specific property tax credit, not discernible until after payment is made and documents downloaded.   By following the supervisor's instructions to click on "Add Another State,"  the issue was managed within three minutes.    Now ... a word of warning.  The first customer service rep and supervisor told me I had to file the incorrect return, wait until IRS accepted it, then file an amended return to correct "your error."   Not only was that absurd, but I wasn't very keen to take their advice to knowingly file an inaccurate return.    Then the customer service rep said she'd send a link so that I could have fees refunded, presumably to start over again and pay again.    The link stated that no refund would be made after payment was made and documents downloaded.