This is the correct response, verified April 11, 2025, while working with a conscientious TurboTax supervisor. The issue I needed to correct arose from a glitch in how TurboTax managed a state-specific property tax credit, not discernible until after payment is made and documents downloaded. By following the supervisor's instructions to click on "Add Another State," the issue was managed within three minutes. Now ... a word of warning. The first customer service rep and supervisor told me I had to file the incorrect return, wait until IRS accepted it, then file an amended return to correct "your error." Not only was that absurd, but I wasn't very keen to take their advice to knowingly file an inaccurate return. Then the customer service rep said she'd send a link so that I could have fees refunded, presumably to start over again and pay again. The link stated that no refund would be made after payment was made and documents downloaded.
