I still haven't received my turbo tax prepaid visa card in the mail yet, how may I go about checking on it?

[Tonita]

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please call us toll-free at (888) 285-4169.

[emilykey27]

I haven't received my prepaid card yet has anyone else had this problem and if so how do i fix it I've called every number possible and only one person has tried to help me!!!!! It's been 15 days since I've applied for my card

[thehunts12]

Did your card come? Im having the same issue.

[KayWV]

what number did you call to get a live person

[briontae843]

My daughter is having the same issue

[calloway1232]

I'm going thru the same thing. Been waiting for my card since the 6th of February....I actually use this same program last year and didn't have any problems until now. So I found my old card and used the last 4 of the 16 digits on the card and got thru that way. I just got off the phone with a customer rep and was told they would send me another card. Now it's a matter of "am I gonna actually receive this one". After this I don't think I'm ever gonna use turbo tax again.

[thehunts12]

I had to contact Turbotax on the app via live representative and I confirmed that my information was correct because the visa pre paid card phone number was stating that my information was not in their system. So I tried again and it still didnt work so I spoke with a turbo tax live representative again and she stated thats all she could do to help. I then asked for an escalation department and all of sudden she begin asking me my perosnal information. After getting all my information I lost service with her ( or she hung) because ironically I just so happened to call the visa pre paid card for the 1000th time because at this point I was about to lose it and whoopdy fucking doo my information worked and I was able to get in. The SAME info I always entered finally decided to work 2 days before my refund is deposited. I wad able to get the card expedited for free but it will be here a day after my refund is refunded...yayyy....fuck turbo tax!

[thehunts12]

Hung up*

[TEEBABE7]

I changed you my mail I moved my old Mail is forwarded back to New address I was wondering if u sent turbo Visa card yet

[BrandiLO]

Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). If it has been longer than 10 business days, please click here for the customer care contact number. Call the number then follow these steps (I have called the system to create this steps for you) :

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birthdate. 

After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card they should either give you an option to get a new one sent or allow you to speak to an agent. 

Please let us know if this works or if you need any additional assistance by responding to this post. 

[Runderwood7362]

Same here! There has to b a way to contact a live person.

[Runderwood7362]

How did u speak to a live person?

[SForrestLO]

This FAQ will provide you the steps to contact an agent. https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Runderwood7362]

This option does not work for me, doesnt give me the option to speak to a live person. Please help