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Hi im having trouble on my taxes it says fix arizona return so i put the info in and its still not accepting it

 
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5 Replies
HeatherPLO
Intuit Alumni

Hi im having trouble on my taxes it says fix arizona return so i put the info in and its still not accepting it

@bmorreale2121

 

We will need additional information to be able to assist further.   Are you getting a specific error message?  Please respond here and someone will follow up with the next steps.  

 

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Hi im having trouble on my taxes it says fix arizona return so i put the info in and its still not accepting it

No specific error message just the same fix arizona return when the info is already in there

MichelleLO
Intuit Alumni

Hi im having trouble on my taxes it says fix arizona return so i put the info in and its still not accepting it

What information is the program asking you to fix?

@bmorreale2121

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Hi im having trouble on my taxes it says fix arizona return so i put the info in and its still not accepting it

Hi I don't know what else it wants. I'm doing the personal info worksheet and I put my husband's info and I don't know what else it wants. All the info is on there

RobertB4444
Employee Tax Expert

Hi im having trouble on my taxes it says fix arizona return so i put the info in and its still not accepting it

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser.  If that doesn't work, try using a different web browser.

 

Here is a link on how to clear your cache and cookies.

 

You are probably better off having someone walk through the return with you to look at your entries so I recommend getting live expert help.

 

Here is a link to finding a TurboTax expert.

 

However, that requires upgrading your product which may be an expense you don't want.  In that case you can call an expert and ask questions over the phone.

 

Here is a link to the TurboTax Phone Number.

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