credit card double charge for state returns

Forum|Forum|4 years ago
February 28, 2022
2 replies
0 views

I was charged twice for e filing two state returns. Have tried to get one charge refunded but can't find the proper way to do it. The help page hasn't got a solution except that phone number which only gets me back to the help page and no-help from that page and around and around, etc. Any instructions that will work?

DoninGA

Level 15

Using the TurboTax desktop CD/Download editions there is an e-file charge for each state tax return e-filed (except New York which is free). There is No one free e-file.

The Free state program is the download, not an e-file.

Big John 1947Author

Level 2

I accepted the $20.00 charge for each state but I was charged twice ($40.00 and $40.00) for the two states. I just want to reimbursed for the second charge but I can't seem to find someone from turbotax who will refund my credit card. Once that is done this thread is complete.

HeatherPLO

Level 14

@Big John 1947

For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

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VolvoGirl

Level 15

For the Online version or the Desktop program? In the Desktop program it is $20 EACH to efile a state return including the first one. And that is in addition to buying the second state program. Or were these for different people in the same state?